The system prompt instructs the model to compare the user's description to each found-item record in inventory, scoring on category, color, location, time window, and any distinguishing features. The bot returns the top 2-3 candidates with confidence cues. For small inventories (under a few hundred items) it does this in-prompt. Larger inventories use an embedding-based vector search via Tool Use.

Yes. The bot collects a description, asks the guest to confirm any distinguishing details (initials, photo of the inside, contents), then coordinates shipping. Identity verification can be light (matching contents to record) or strict (photo ID match) depending on item value. High-value items can be flagged to require in-person pickup.

The bot can flag items that have been in inventory past a retention threshold (typically 30/60/90 days) and surface them in an admin view for disposal or donation. Some venues use the bot to publish anonymised photos of unclaimed items publicly, so guests realise after the fact and reach out before the items leave inventory.

Open lost-item reports are stored in WordPress. When a new found_item is added, a small post-save hook calls the bot's matching endpoint against open reports. If a strong match is found, the bot triggers an email to the lost-item owner with the match summary and a link to confirm. Notifications are rate-limited so guests aren't spammed with weak matches.

Yes. Items flagged as high-value (laptops, jewellery, passports) require stricter verification. The bot collects more confirmation details, requires identity proof for shipping, and routes the return through a human approver. The model is also prompted to recognise high-value categories from the description even if the inventory entry isn't pre-tagged.

SleekAI is a one-time WordPress plugin license. You bring your own OpenAI, Anthropic, Google, or OpenRouter API key. A typical lost-and-found conversation runs a fraction of a cent in API costs, well below the cost of staff time spent on the same query. Notifications about late matches run pennies even at high volume.

Yes. The chat widget supports image attachments. Guests can upload a photo of similar items they own (for example, a photo of an identical wallet they bought) to help match, and the bot can compare against photos in the found_item CPT. Multimodal models score appearance similarity reasonably well for common categories.

If your PMS or front-office system exposes an API, the bot can post return jobs directly. If not, the bot writes to a custom return-jobs CPT in WordPress and emails reception. The CPT becomes a small workflow board (pending, packed, shipped, received), and reception updates status as they handle each return.