Your specialty_rate CPT carries a record per specialty (cardiology, radiology, pathology, family practice, surgery, psychiatry) with per-line, per-minute, and per-report fields. The bot reads the relevant rate for the prospect's stated specialty and quotes by the unit that matches their volume description.

Yes. Turnaround tiers (STAT 4 hour, priority 12 hour, standard 24 hour, economy 48 hour) live as fields on the specialty rate record with their respective premium percentages. The bot quotes the right turnaround for the prospect's described urgency and explains the rate difference clearly.

The bot explains your BAA execution process, your encrypted upload portal, transcriptionist access logging, audio retention windows (typically 30 days), and the monthly compliance report you provide. The bot never accepts PHI in chat and routes sample dictation uploads to your secure intake portal.

Your ehr_integration table lists supported systems with interface type per system. The bot confirms whether Epic, Cerner, Athena, NextGen, eClinicalWorks, or others are supported and quotes the setup fee, which typically covers BAA, interface mapping, and a 10-dictation test batch before going live.

Sample dictations are never uploaded through chat to protect PHI. The bot collects the prospect's contact info and specialty, then routes them to your BAA-covered encrypted intake portal with the chosen rate tier preselected. The sample workflow happens entirely inside your secure environment.

Yes. For groups, the bot collects provider count, aggregate weekly volume, and EHR target, then applies your volume discount tier from a custom field on the rate record. Groups over a threshold get routed to a procurement intake instead of self-serve checkout, with the BAA template attached.

The bot doesn't need to interpret medical content because it never accepts dictation audio. It does understand specialty names, common procedure references, and EHR terminology (HL7, FHIR, ORU, PACS) at a sales conversation level, so prospect physicians don't feel they're talking to a generic chatbot.

Conversations are stored in your own WordPress database in the SleekAI logs table, never on a third-party SaaS. You configure retention to align with your HIPAA policy, typically 6 years for audit purposes. PII like email addresses can be redacted or hashed, and conversations involving PHI are flagged for compliance review.