SleekView Charts for Comm100 Live Chat
SleekView Charts pulls from the Comm100 Open API the WordPress integration authenticates against, surfacing chats, agents, departments, bot containment and visitor source as Number, Pie, Bar and Area cards in WP Admin.
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Comm100 has the chats and bots. WordPress operators see neither.
Comm100 Live Chat is an enterprise livechat and AI chatbot platform with a WordPress plugin that embeds the chat widget on a site. The plugin handles the visitor side. Agent assignments, conversations, bot transcripts, satisfaction surveys and routing rules live in the Comm100 cloud, exposed through the Open API.
That works for the agent app. It does not work for the WordPress operator who never leaves WP Admin. A regulated industry site (banking, healthcare, education) running Comm100 with five agents, two bots and 2,000 chats a month needs a dashboard that lives next to the WordPress content. The aggregates (chats per department, bot containment rate, CSAT distribution, agent throughput) exist in the Comm100 API but never render inside WordPress.
SleekView Charts reads the Comm100 Open API. A Number card anchors total chats this month. A Pie splits chats across departments. A Bar ranks bots by containment versus handoff. An Area trends chat volume by day. Same Comm100 data, surfaced as a dashboard the support and compliance leads can both read inside WordPress.
Workflow
Turn Comm100 data into a WordPress dashboard
Map the Comm100 Open API endpoints
Compose the chart cards
Save and scope the dashboard
Share or export
Sample dashboard
Charts you can build from Comm100 data
Chats this month
Count
Chats by department
Count
group by department_id
Bot containment vs handoff
Count
group by bot_id
Chats by day
Count
group by start_date
Comparison
Default Comm100 reporting vs SleekView Charts
Comm100 Reports module
- Reports live in the Comm100 admin app, away from WordPress
- Bot containment, agent and department views are split across separate Comm100 reports
- CSAT survey results need their own report view to chart
- Read-only access requires Comm100 seats, not WordPress capabilities
- No view that reads Comm100 data next to WordPress content and forms
SleekView Charts
- KPI card for chats in any custom window
- Pie split across Comm100 departments and bots
- Bar ranking bot containment versus handoff
- Area trend of chat volume by day or hour
- Filters carry between the chat table and chart view on the same Comm100 dataset
Features
What SleekView Charts gives you for Comm100 Live Chat
Dashboard over Comm100
Render chats, departments, agents and bots as Number, Pie, Bar and Area cards so support, compliance and ops all share a single view inside WP Admin.
Filters span table and chart
Filter to department of billing and bot containment of true in the chart view and the conversation table stays in sync. Same Comm100 dataset, two surfaces.
Share a read-only snapshot
Send a manager a URL of the bot containment dashboard or export the filtered chat set to CSV. Bot ROI gets a real number instead of an agent's anecdote.
Audience
Who builds Comm100 charts dashboards with SleekView
Support managers
Anchor reviews on chats this month, department mix and per-agent volume. Watch CSAT distribution on a pie to catch quality drift early.
AI program owners
Chart bot containment versus handoff per intent to prove which flows actually deflect tickets and which need a redesign or a content fix.
Compliance leads
Track chat volume per regulated department and CSAT to monitor service-level commitments. Export filtered logs for audit without exporting the whole platform.
The bigger picture
Why Comm100 needs a WordPress-side dashboard
Comm100 is built for enterprise and regulated industry chat, with bots, departments, queues and compliance baked in. The Reports module covers all of it, in the Comm100 admin. The WordPress team that owns the site that hosts the widget never sees it.
Watching chat volume, department mix, bot containment and CSAT as a single dashboard inside WP Admin changes the posture from siloed to shared. A bot flow that stops containing surfaces on the bar before the contact centre lead notices it. A drifting CSAT surfaces on the pie before customer experience reports it.
A regulated department absorbing too much demand surfaces on the area before staffing fails the SLA. Same Comm100 Open API data, read where the content team already lives.
Questions
Common questions about SleekView Charts for Comm100 Live Chat
The Comm100 Open API endpoints for chats, agents, departments, bots, surveys and visitors. No conversation bodies are stored locally, only the aggregates needed to render the cards.
Yes. The same Open API powers livechat, ticketing, email and social channels in Comm100 omnichannel. Group by channel to chart the mix and rank departments across all of them at once.
Yes. Comm100 AI Chatbot logs the intent for each bot turn. Group by intent_id and aggregate Count to see which intents contain and which trigger handoff. The bar reveals the precise flows worth investing in.
No, in normal use. SleekView Charts batches and caches API calls per card. Minute refresh is fine for a standup screen and daily refresh is plenty for monthly reviews.
Yes. Post-chat survey scores are first-class data. A Pie split by rating and an Average aggregation grouped by agent or department reveal quality patterns instantly.
Yes, on the WordPress side. Dashboard access is gated by WordPress capabilities. The Comm100 API authenticates with the credentials the plugin already stores.
Yes. Comm100 chat records expose timestamps for queue, accept and first agent message. Average that delta grouped by agent or department to chart responsiveness over time.
Cards refresh on load and on a per-chart interval. Live screens use minute refresh. Compliance reviews typically use daily refresh, which keeps API load low.
Pricing
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