SleekView for Rocket.Chat
The Rocket.Chat WordPress integration logs the livechat widget conversations and the omnichannel API exposes departments, agents and visitor metadata. SleekView reads both and renders the rows as a sortable, filterable table inside WP Admin so the support lead never has to leave WordPress to triage the queue.
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Rocket.Chat has the conversations, the WordPress side hides the rows
Rocket.Chat is an open-source omnichannel platform that ships an official WordPress plugin embedding the livechat widget. The plugin stores widget configuration, visitor identifiers and conversation references on the WordPress side. The conversation records, messages, departments and agent assignments live in the Rocket.Chat server, exposed through the omnichannel REST API the WordPress widget already authenticates against.
That split keeps the widget light. It also means the WordPress operator who runs the rest of the site has no row-level view of the livechat queue. Filtering for open chats in the sales department assigned to a specific agent requires the Rocket.Chat admin in a separate tab. Bulk-closing stalled conversations or retagging a batch of chats means clicking into each one. The rows exist, they just never render inside WP Admin where the orders, posts and forms live.
SleekView reads the WordPress-side Rocket.Chat tables and joins the omnichannel API for department, agent and tag fields. Visitor name, department, agent, status, channel and last message timestamp render in a single row, sortable on any column and filterable in combinations the Rocket.Chat admin keeps on separate screens. Inline edits route through the omnichannel API so closing a chat, retagging a conversation or reassigning an agent fires the same Rocket.Chat hooks the native admin uses.
Workflow
How SleekView reads your Rocket.Chat livechat data
Connect the Rocket.Chat data sources
Compose your column set
Save and scope the view
Edit inline and ship
Sample columns
A typical Rocket.Chat livechat view
wp_xxx_rocketchat_livechat + Rocket.Chat omnichannel API
| Visitor | Department | Agent | Status | Tags | Last message |
|---|---|---|---|---|---|
| Sara Kohler | Sales | amelia.ng | Open | pricing, enterprise | Apr 24 09:18 |
| Jonas Weber | Support | rob.iyer | Awaiting | billing | Apr 24 08:42 |
| Priya Devi | Support | lin.chen | Open | bug, urgent | Apr 23 22:05 |
| Marc Dupont | Sales | — | Queued | demo | Apr 23 19:51 |
| Ella Park | Support | rob.iyer | Closed | resolved | Apr 23 17:30 |
Comparison
Default Rocket.Chat admin vs SleekView
Default Rocket.Chat admin
- Conversation lists live in the Rocket.Chat admin in a separate browser tab from WP Admin
- Department, agent and status filters need separate screens rather than one composable view
- Per-row inline edits for status, tag and assignment require opening each conversation
- Read-only access for a stakeholder requires a Rocket.Chat seat instead of a WordPress capability
- No saved per-role views (sales rep, support lead, ops) over the same livechat dataset
SleekView
- Reads the WordPress-side widget logs and joins the Rocket.Chat omnichannel API
- Pivot omnichannel fields (department, agent, tag, source) into typed columns
- Inline edit status, agent and tag across many conversations in one pass
- Save filtered views ("Open sales chats", "Stalled awaiting customer over 24h")
- Switch between conversation, message and visitor views on the same Rocket.Chat dataset
Features
What SleekView gives you for Rocket.Chat
Conversations with real omnichannel columns
Combine WordPress widget log fields with Rocket.Chat omnichannel department, agent, tag and source columns. One workspace replaces the back-and-forth between WP Admin and the Rocket.Chat tab.
Inline edit status and assignment
Close stalled conversations, reassign an overloaded agent or retag a batch of chats straight from the row. Edits route through the omnichannel API so the audit trail behaves the same as the native admin.
Compose precise filters
Combine department, status, agent, tag and last-message age into one saved filter. A view like "Support department, awaiting customer, no reply in 24h" runs as one query against the same Rocket.Chat dataset.
Audience
Who uses SleekView for Rocket.Chat
Support leads
Triage the open queue in one filterable view. Surface stalled conversations, retag in bulk and reassign overload without opening each chat individually.
Sales teams
Filter livechat conversations tagged sales by source and visitor URL to prioritise pricing-page chats. Inline-assign the next available rep without leaving the row.
Operations leads
Audit per-agent response time and per-department backlog over saved filtered views. Export the filtered conversation set to CSV for a weekly review pack.
The bigger picture
Why Rocket.Chat livechat deserves a row-level WordPress workspace
Rocket.Chat is a strong open-source omnichannel platform, but for a WordPress operator the livechat queue is always one tab away. That works when chat is incidental. It stops working at 600 conversations a week and four agents, when the support lead spends as much time switching tabs as triaging.
SleekView turns the livechat queue into a row-level workspace inside WP Admin, with the same department, agent and tag fields the Rocket.Chat admin exposes, surfaced as sortable filterable columns. Inline edits route through the omnichannel API so closing a chat or retagging a batch fires the exact same hooks the native admin does. Same Rocket.Chat data, same audit trail, dramatically less per-conversation clicking, and the queue finally lives next to the orders, posts and forms the rest of the team works on every day.
Questions
Common questions about SleekView for Rocket.Chat
SleekView reads the WordPress-side livechat widget logs the Rocket.Chat plugin stores plus the Rocket.Chat omnichannel REST API the plugin authenticates against. Department, agent, tag and visitor metadata come from the API, conversation references come from the WordPress tables, and the two render as one row per conversation.
No. The core conversation, department and agent columns work against Rocket.Chat Community Edition through the public omnichannel REST API. Enterprise-only fields like advanced SLA timers render as additional columns when the workspace exposes them.
Yes. SleekView writes through the omnichannel API where supported, so closing a conversation, reassigning an agent or retagging a chat fires the same audit log entries and webhook events the Rocket.Chat admin produces.
Yes. The Rocket.Chat livechat widget captures referrer, UTM parameters, user agent and any custom fields set on the visitor. Pivot those into typed columns alongside the core conversation fields for a complete row.
Yes. Tags written on omnichannel conversations are first-class filter facets. Combine a tag filter with department, status and agent for a saved view like "Support, billing tag, awaiting customer".
Yes. SleekView pages through the omnichannel API with date-window queries and caches column data per refresh window. Sorts and filters reuse the API's indexed fields so the table renders in well under a second on typical hosting.
Yes. The omnichannel record exposes servedBy and queue timestamps. SleekView surfaces a first response duration column derived from those fields, sortable like any other column for a responsiveness view.
No. The Rocket.Chat admin stays where it is for agents who prefer the conversation-by-conversation UI. SleekView adds a row-level surface for the operations that work better as a sortable, filterable, inline-editable table. The two coexist on the same data.
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