Yes. As long as your DRP list is on the site, SleekAI uses it to answer carrier questions accurately. It distinguishes Select Service or DRP relationships from carriers you simply accept, which matters because Select Service customers skip the separate adjuster visit and that's a real time savings worth communicating.

No. It quotes typical timelines and frames cost as estimate-pending-inspection. Collision pricing is impossible to firm up without seeing the vehicle on the lift; the instruction tells the model to give honest ranges and route to the in-person estimate. That keeps the shop out of overcommitments and keeps the customer's expectations realistic.

If your shop has a rental partner documented on the site, SleekAI mentions it and can hand off to your booking flow. The bot quotes the per-day coverage from the customer's policy notes and tells the partner to have a vehicle ready at drop-off, so the customer doesn't have to make a separate call.

It uses your service descriptions to explain ADAS recalibration timelines so customers understand why the repair takes longer. A 2020 RAV4 with rear sensor damage gets the full day flagged for calibration because that's how long the work actually takes, and the bot frames it as a quality step, not a delay.

They are logged in WordPress so the estimator and CSR see the full intake conversation. Damage description, claim number, photos if attached, rental coordination notes, and any quoted timeline all carry into the work file before the car arrives at the shop.

Yes. Multibot lets each shop run its own bot with its own DRP list, hours, and rental partner. A multi-location operator keeps each shop's carrier relationships scoped correctly, so a customer in market A doesn't get told you're DRP with a carrier you only work with in market B.

Yes. If a customer describes damage that's likely a total based on vehicle age and impact, the bot doesn't pretend it can be repaired into a 1995 Civic. It frames the inspection as the right next step and explains how the carrier handles total-loss valuation, without overpromising the shop can save the car.

If supplements are common on certain damage types, SleekAI mentions that the timeline can extend if hidden damage is found, so the customer isn't blindsided when day 7 turns into day 14. It uses your published policy on supplement communication, so customers know how and when they'll be updated.