No. SleekAI is configured to refuse teaching thought records, running exposure exercises, doing cognitive restructuring, or any other CBT skill work in chat. Those skills are the therapy itself, and learning them from a chatbot without a therapist's pacing and response is both ineffective and potentially harmful (particularly for OCD, where mis-paced exposure can entrench compulsions). The bot stays scoped to fit, pacing, protocol matching, and booking. The boundary holds across every conversation regardless of how the visitor phrases the request.

Yes. CBT is a family of protocols rather than one approach. ERP is the gold-standard CBT for OCD. CBT-I is the protocol for insomnia, with specific sleep restriction and stimulus control components. Panic-focused CBT centres on interoceptive exposure. Trauma-focused CBT is structured around the trauma narrative with caregivers when working with children. The bot reads each therapist's protocol specialties from custom fields and routes accordingly. Visitors often arrive with the protocol name from their referral or research, and matching them to the right specialist matters more than booking the first available CBT therapist.

988 (the US Suicide and Crisis Lifeline) routing fires before any other flow when distress signals appear. The bot recognises hopelessness, self-harm ideation, or descriptions of crisis and leads with 988 and the local emergency line first. Most CBT practices also add language about the Crisis Text Line (text HOME to 741741) and the nearest emergency department. Booking and practice information are secondary to safety. The system prompt enforces the order on every conversation regardless of how the visitor frames the conversation.

Yes, when each therapist's age-band specialties are tagged in custom fields. CBT for children involves caregivers, has different session structure, and often uses trauma-focused CBT specifically. The bot routes parent inquiries about children to the therapists with age-band training and explains the caregiver involvement model. For child clients, the bot also surfaces 1-800-4-A-CHILD (Childhelp National Child Abuse Hotline) when any indication of abuse or neglect appears, before any booking flow.

The bot quotes which plans the practice is in-network for individual therapy, drawn from your insurance page, and notes that out-of-network reimbursement is supported through superbills. Coverage verification happens at intake with the patient's member ID, not at chat time, because plan-specific deductibles and copays vary and the bot cannot verify against a specific contract. The bot makes that limit explicit. For protocols involving longer sessions (90-minute in-vivo exposure for ERP, for example), the bot quotes the session-length pricing accurately.

Yes, in your WordPress database. OpenAI or Anthropic calls use your own API key, so there is no SleekAI middleman server. Retention is set through the plugin, typically 7 to 30 days for CBT specialty practices given the sensitivity of mental health intake. Most practices forward conversation summaries to their EMR through a webhook and purge raw logs on a strict schedule that fits the privileged nature of the inquiries, particularly when the visitor has named a specific condition or symptom pattern.

Yes. SleekAI is multibot, so the OCD page can run a chat scoped specifically to ERP intake (with extra attention to compulsion awareness and family accommodation patterns), while the insomnia page runs a separate bot for CBT-I (with sleep diary intake at the top of the instruction). This is useful because the protocols have almost no overlap in intake pattern, and forcing them into one prompt produces compromised answers across the board. Each bot has its own instruction, presets, and routing.

Yes. The 28+ display conditions let you scope the chatbot to booking-intent pages (contact, fees, therapist bios, new clients) and hide it on the longer condition-overview and blog pages. Visitors reading those pages are often in research mode and pushing chat onto them can feel intrusive. For CBT specialty practices, most firms also hide the bot on the about page where the visitor is comparing practices rather than scheduling, since the comparison happens through reading rather than through chat.