It gives a likelihood-based diagnosis from symptom pattern, then routes to a Level 2 inspection with camera scan to confirm. Water in the firebox after rain has three or four common causes, and the bot describes them plainly. The honest framing is that a real diagnosis happens on the roof and with the camera, not in chat, but the chat narrows down where the inspector should focus first.

It reads your menu. Tuckpointing runs by linear foot, crown rebuilds run per chimney by size and access difficulty, brick replacements run per brick or per square foot, and waterproofing runs by chimney exterior area. Each line item carries the range you publish, so a customer asking about a small crown gets a different number than someone with a large multi-flue masonry stack.

If your shop installs stainless liners alongside masonry work, those surface in chat with their own pricing by flue size and height. A typical two-story chimney with a 6-inch insulated stainless liner is one number; a three-story chimney with an 8-inch liner is another. The bot honestly notes when an old clay tile liner showing cracks is the actual leak source, instead of pushing a crown rebuild that will not solve the problem.

Only if your policy is to credit it. Many shops credit the Level 2 inspection fee against any repair over a threshold, like crediting $389 of inspection against a $1,200-plus repair. The bot reads your published policy and quotes accordingly. It does not invent credits you do not offer, and it does not hide credits you do offer.

Active leak calls during a storm get routed to your emergency intake path, often with a temporary tarp or cap-cover service quoted to stop water until a proper repair can be scheduled. The bot is honest that some repair work cannot be done in active rain or freezing temperatures, and frames the temporary versus permanent fix appropriately.

Yes. If your shop offers silane-siloxane waterproofing, that surfaces in chat as a complement to masonry repair when the chimney exterior is absorbing water. The bot quotes the per-square-foot rate from your menu, mentions the typical 5 to 10 year service interval published on your site, and routes the conversation through a Level 2 inspection first if active leaks are reported.

Into your WordPress conversation log, tied to the lead and the property address. Symptom description, photos, chimney height, last repair history, and any prior inspection notes save against the record. The Level 2 inspection arrives with context, the camera scan goes to the suspected area first, and the repair quote turns around the same day.

Yes. Multibot scopes pricing per market. A repair company working two metros keeps each bot scoped to local masonry labor rates, local liner pricing, and the local code references that apply. A customer in market A does not get quoted market B's tuckpointing rate or liner spec.