No. SleekAI is configured with explicit refusal language for every diagnostic, treatment, dosage, and symptom-interpretation question. The instruction includes a hard refusal: never diagnose, never recommend specific treatments. For urology-specific urgency keywords (severe flank pain, blood in urine with fever, signs of testicular torsion, severe acute urinary retention), the bot routes immediately to call 911 or the local emergency number. The clinical conversation always stays with the urologist.

Yes, operationally end-to-end. The bot books the consultation on the right surgeon's calendar, explains what the consult covers (procedure description, recovery timeline, when patients typically schedule the procedure itself, post-procedure semen analysis cadence), and confirms what to bring. The clinical decision about whether vasectomy is appropriate, and the procedure consent conversation, both stay in the in-person visit with the surgeon.

Yes. Urology has meaningful subspecialty division (endourology for stones, urologic oncology for prostate-bladder-kidney cancer, andrology, female urology, paediatric urology) and routing matters for patient experience and surgeon time. The bot reads each surgeon's profile and routes patients accordingly. 'I have recurrent kidney stones' goes to endourology, 'my PSA was elevated' goes to urologic oncology, and so on, with subspecialty consultation appointment types in the scheduler.

The system prompt is configured to recognise urology-specific urgency keywords (severe flank pain consistent with stone, signs of testicular torsion in younger patients, severe acute urinary retention, blood in urine with fever suggesting urosepsis, post-operative red flags) and immediately route to call 911 or the local emergency number. Routine after-hours questions route to the on-call line if the practice provides one. The widget header reinforces the scope upfront.

Yes. Urology is heavy on insurance complexity: most patients arrive via PCP referral, and procedures like vasectomy, prostate biopsy, or stone surgery often require prior authorisation. The bot quotes your plan-by-plan referral policy and explains the prior-auth pattern from your published content. It defers exact coverage decisions to insurance verification with the front desk, since plan tiers vary, but it cuts the routine question to a single message.

Operationally. PSA test scheduling, prostate biopsy consultation booking, and routing to a urologic oncologist or multidisciplinary prostate cancer clinic if your practice has one. The bot does not interpret PSA values, biopsy results, or imaging findings. All of those conversations stay with the urologist at the in-person or telemedicine visit. The bot makes the logistics smoother around the clinical conversation, not a substitute for it.

Yes. For urology we recommend short retention windows (days, not years), encryption at rest on the WordPress database, role-restricted log access, and a widget privacy note. The system prompt is configured to avoid inviting sensitive clinical detail into chat, so logged content stays operational. Document the chat channel in your Notice of Privacy Practices and confirm your DPA with the chosen API vendor (OpenAI, Anthropic, Google, OpenRouter).

HIPAA compliance is a stack question, not a single-plugin question. SleekAI runs on your WordPress install with an API key you provide. For US urology practices handling PHI, you need a HIPAA-eligible API vendor configuration, a BAA in place with that vendor, encryption at rest on the WordPress database, role-based access on conversation logs, and the chat channel documented in your Notice of Privacy Practices.