No. SleekAI is configured to refuse concussion diagnosis and severity grading. Concussion is a clinical diagnosis that requires examination, symptom inventory, and balance and cognitive testing, none of which can be replicated in a chat. The bot will not tell a patient whether they have a concussion, will not estimate severity, and will not predict recovery timeline. Those determinations belong to the concussion specialist at the evaluation.

The system prompt enumerates red-flag symptoms (worsening headache, repeated vomiting, unequal pupils, increasing confusion, seizure, neck pain after blunt trauma, anticoagulant use plus head injury) and is configured to route directly to the ER or 911 when they appear. The red-flag check runs before any intake or booking flow. We recommend a visible disclaimer in the widget header so patients know the channel's scope and that red flags require emergency care.

No. Return-to-play decisions follow a graduated protocol that must be supervised by a clinician with documented examination findings, and the decision belongs to the concussion specialist at the visit. The bot can describe what a return-to-play evaluation involves at your clinic and what protocols you follow, but it will not make any clearance decision and will not provide a timeline. The same applies to return-to-school decisions.

Yes. Tag each provider with their concussion role (sports concussion, paediatric concussion, persistent post-concussive, vestibular, neuropsychology) in custom fields. The bot matches based on the patient's presentation: an acute sports concussion routes to the sports concussion specialist, a 6-month persistent post-concussive case routes to the neurologist, and a vestibular-symptoms case routes to the vestibular therapist. The matching is driven by your data, not a generic prompt.

Yes. Mechanism of injury, time since injury, loss of consciousness duration, current symptoms (headache, photophobia, phonophobia, nausea, balance issues, cognitive slowing), prior concussions and recovery, sport or activity at time of injury, and school or work context. All captured conversationally rather than through a long form, then attached to the booking so the clinician walks into the room with the context already organised.

In your WordPress database under your control. Retention is configurable through the plugin; most concussion clinics set 30 to 60 days. For US clinics handling PHI, you need a HIPAA-eligible OpenAI configuration, signed BAAs with every vendor in the stack, encryption at rest, and access controls on log readers. SleekAI provides the building blocks; HIPAA posture is a stack-wide concern, not a single-plugin guarantee.

Yes. Paediatric concussion intake has different needs: parent or guardian consent, school context (current grade, accommodations), sport and team context, growth and development factors. The bot can branch on the paediatric concussion page to capture those details and routes to the paediatric concussion specialist. It will not make any age-specific clinical recommendations, which stay with the specialist at the visit.

Yes, when you have a workers comp intake page. WC cases have different documentation requirements: employer, date of injury, claim number, adjuster contact, and the specific WC-approved provider list. The bot can capture those details and routes accordingly. Clinical care is identical; the documentation and billing pathway is what differs, and the bot keeps them organised for your front desk.