No. SleekAI is configured with explicit refusal language for every diagnostic, treatment, dosage, and lab-interpretation question, including kidney function labs, electrolyte panels, urine studies, and imaging results. The instruction includes a hard refusal clause: never diagnose, never recommend specific treatments. For urgency keywords (shortness of breath, chest pain, severe swelling, signs of hyperkalemia like muscle weakness or palpitations), the bot routes immediately to call 911 or the local emergency number.

Yes, as published procedural information. The bot can quote your practice's CKD visit cadence by stage (typical pattern: every six months at stage 3, quarterly at stage 4, monthly at stage 5 or near dialysis) and book the next visit on the right cadence with the patient's assigned nephrologist. It does not interpret eGFR trajectory or recommend cadence changes; those conversations belong to the nephrologist at the visit.

Yes. Transplant evaluation is a multi-step workup with cardiology, infectious disease, dental clearance, social work, nutrition, and surgery touchpoints. The bot routes evaluation candidates to your transplant nephrologist for the intake conversation, explains the standard sequence of clearance visits from your published pathway, and confirms which partner specialists you work with. The medical decision-making about candidacy stays with the transplant team and the patient.

The system prompt is configured to recognise nephrology-specific urgency keywords (severe shortness of breath suggesting fluid overload, chest pain, signs of hyperkalemia like muscle weakness or palpitations, signs of dialysis access complications like fever or bleeding, signs of severe hypertension) and immediately route to call 911 or the local emergency number. Routine after-hours questions route to the on-call nephrologist if your practice provides that line. A widget header disclaimer reinforces scope upfront.

Operationally yes. The bot routes dialysis patients to the correct partner unit and rounding nephrologist, explains vascular access (fistula, graft, catheter) logistics from your published patient education, and confirms the schedule expectations for outpatient visits between rounding. It does not advise on dialysis prescription, fluid removal targets, or any clinical aspect of the dialysis treatment, which belongs to the rounding nephrologist.

Yes. Most nephrology patients are on Medicare given the patient demographic, and many are dual-eligible with Medicaid. The bot answers plan-acceptance questions across Medicare, Medicare Advantage plans, commercial insurance, and Medicaid as your practice contracts. It defers exact coverage decisions to insurance verification with the front desk since plan tiers vary, but it confirms in-network status and explains the typical referral pattern from primary care.

HIPAA compliance is a stack question, not a single-plugin question. SleekAI runs on your WordPress install with an API key you provide. For US nephrology practices handling PHI, you need a HIPAA-eligible API vendor configuration, a BAA in place with that vendor, encryption at rest on the WordPress database, role-based access on conversation logs, and the chat channel documented in your Notice of Privacy Practices.

Yes, in your WordPress database. Retention is configurable. For PHI we recommend short retention windows (days, not years), encryption at rest on the database, role-restricted access on log readers, and BAAs across the stack including the API vendor and hosting provider. The bot is configured to avoid inviting sensitive clinical detail into chat, so logged content stays operational rather than clinical.