No. SleekAI is configured to refuse parenting advice, family mediation, communication exercises, and any attempt to coach the parent on how to approach a child or teenager. The boundary holds even when the visitor explicitly asks the bot for tips or scripts, because that guidance has to come from a counsellor who can hear from the whole family system in session. The bot redirects calmly and offers to help book a parent consult or a full family session instead, depending on the described context.

Your system prompt should surface the Childhelp National Child Abuse Hotline at 1-800-4-A-CHILD before any other flow when any indication of abuse or neglect appears. The bot is configured to recognise the signals (physical signs, controlling caregiver behaviour, fear of going home, unexplained injuries) and to lead with the hotline and 911 for immediate danger. Booking and practice information are secondary to safety. The bot does not improvise on this point, and the system prompt enforces the order explicitly so the response is consistent across every conversation.

Distress signals route to 988 (the US Suicide and Crisis Lifeline) and the Crisis Text Line before any other flow. The system prompt recognises hopelessness, self-harm ideation, or descriptions of crisis, and leads with 988 and the local emergency line first. Most family practices add explicit language for adolescent callers (because they may be reaching out from a phone the parent does not know about) that prioritises safety and offers to help only when the visitor confirms they are safe to continue the conversation.

Yes, when each counsellor is tagged in custom fields. The bot reads modality (structural, Bowen, narrative, emotionally focused family therapy) into the prompt and routes the visitor to the counsellor whose approach fits the described intake context. Visitors with no preference get a brief framing of the differences from the practice's published copy, with the actual treatment approach decided by the counsellor in session, where it belongs rather than at chat time.

Yes. Many family inquiries start with a parent who wants a single consult before bringing the teenager or younger child into a session, and the bot handles that path with separate pricing and length. The system prompt is configured to surface the parent consult option proactively for parent-led inquiries about minors, since pulling a reluctant teenager into a first session often goes poorly and the consult-first pattern gives the counsellor a chance to plan the entry. The pricing and length for both paths are drawn from your fees page.

Yes, when each counsellor is tagged with the populations they serve. Blended family work and adult-child reconciliation have different intake patterns from parent-teen work, and the bot handles each path separately rather than forcing them into one script. Adult-child work in particular often involves long histories that need careful framing, and the counsellor's bio page can run its own multibot chat scoped to the specific population, which produces better intake than a single generic family bot.

Yes, in your WordPress database. OpenAI or Anthropic calls use your own API key. There is no SleekAI proxy. Retention is set through the plugin, typically 7 to 30 days for family practices given the sensitivity of conversations involving minors and family dynamics. Most practices also forward conversation summaries to their EMR through a webhook and purge raw logs on a strict schedule, particularly when the conversation references a child by name or describes specific family details.

Yes. The 28+ display conditions let you scope the chatbot to booking-intent pages (contact, fees, counsellor bios, new families) and hide it on the blog, parenting articles, and case study posts. Visitors reading those pages are typically researching rather than booking, and forcing chat onto them can feel intrusive at the moment they are trying to think. Most family practices also hide the bot on the resources page where the visitor is collecting information for later rather than scheduling now.