Out of the box, no. It reads what the Omnisend Connect plugin stores in WordPress plus your WooCommerce data, which covers most customer-facing questions. If you want live Omnisend lookups, expose a thin server endpoint that calls the Omnisend API and let the bot reach it via tool use rather than embedding the API key in the prompt.

Yes. The system message lists your active automations grouped by channel, and the bot speaks the right language for each. SMS gets the STOP keyword and short-window discount vocabulary, while email gets the unsubscribe footer link and longer-window coupon vocabulary.

Yes. On the cart and checkout pages SleekAI reads the active WooCommerce session, so the bot can name the specific products and totals that triggered an automation. For logged-out browsing the bot stays generic and explains the policy instead of guessing.

If a customer signed up through an Omnisend popup, the bot can explain which signup form they joined through if you list those forms in the system prompt. The popup itself is rendered by Omnisend, so the bot defers to it for actual signup actions.

Yes. Display conditions filter by user role, login state, post type, taxonomy term, and URL pattern. A common setup is to expose the support bot only to logged-in customers on My Account, cart, checkout, and order confirmation pages, where Omnisend context is most relevant.

Yes. The public wrapper enforces a per-IP rate limit and runs a guideline filter that blocks prompt-injection attempts. Sensitive options like the Omnisend API reference stay out of the variable map by default, so a curious visitor can't coax credentials out of the model.

Yes. SleekAI reads from the WooCommerce data layer, so the same field mappings work whether your store uses legacy post-based orders or High-Performance Order Storage in wp_wc_orders. The bot's answers about order status don't change with storage mode.

By default the bot is read-only. If you want it to be able to enroll a contact in a specific automation, expose an Omnisend webhook and call it from a tool action wired through SleekAI's PHP hook. Many stores prefer to keep the bot informational and let Omnisend handle sending.