3CX Live Chat (formerly WP-Live-Chat-Support by ColdLogic) is one of the few chat plugins that stores conversations natively in the WordPress database. Chats land in wp_wplc_chats with columns for chat ID, agent ID, name, email, status, timestamp, and IP, while messages land in wp_wplc_msgs with columns for sender, message text, and timestamp. Custom fields and chat ratings are stored in wp_wplc_chat_meta. The admin shows a chat list but no chart cards.

SleekView Charts reads those tables directly. A KPI counts active chats from wp_wplc_chats where status equals 4 (active). A donut groups chats by status across the codes (1 closed, 2 missed, 3 minimized, 4 active). A horizontal bar ranks agents by chat count from the agent_id column joined to wp_users for readable names. An area of chat starts by timestamp shows daily and weekly demand patterns.

The dashboard layers in message-volume analysis. SleekView joins wp_wplc_chats to wp_wplc_msgs on chat_id and renders average messages per chat as a number card, or a bar of message volume per agent for chattier reps. Ratings stored in wp_wplc_chat_meta feed an average CSAT KPI. No webhook, no export, just the same database tables the plugin already maintains, with WordPress capabilities applied identically to charts and tables.

3CX Live Chat is rare among chat plugins because it stores conversations and messages locally in WordPress tables rather than offloading everything to an external cloud. That makes it ideal for a charts layer: the data is already next to the user table, the posts, the postmeta, and the rest of the admin. The downside is that the plugin's own admin shows lists rather than charts, so the reporting question still pushes admins toward a spreadsheet export or a manual SQL query.

SleekView Charts closes the gap by reading the same wp_wplc tables directly. Status, agent, timestamp, and rating each become a chart dimension, and joins to wp_users and wp_wplc_msgs add agent names and message counts on the same dashboard. The triage table and the chart dashboard read the exact same rows, so a number on the dashboard always agrees with a count on the chat list.

Triage and reporting share one source of truth.