SleekView for KnowAll: knowledge base articles as tables
KnowAll stores articles as the ht_kb custom post type with categories and feedback votes recorded in wp_postmeta. SleekView pivots the rating data into columns and turns editorial review into a one-screen workflow.
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KnowAll editorial review on one screen
KnowAll (by HeroThemes) keeps articles as the ht_kb custom post type with categories as taxonomies and feedback votes (helpful, not-helpful) recorded as postmeta on each article. The default WordPress list shows title, author, and date, useful for browsing but missing the signals that drive editorial work. Vote counts, view totals, and which articles have never been updated all sit in postmeta where they can't be sorted or filtered without opening every article.
SleekView reads the ht_kb CPT and surfaces those postmeta keys as first-class columns. A typical editorial run starts with a view of articles updated more than six months ago, sorted by views descending, to find high-traffic but stale content. A second view filters where not-helpful exceeds helpful, sorted by views, to expose the worst-performing articles still getting traffic. Both views save and reload with one click.
Inline edits cover status, category reassignment, and the featured flag. All writes go through wp_update_post and update_post_meta so any search index, sitemap generator, or cache layer that hooks save_post refreshes as it would from the post-edit screen. CSV export of any saved view gives editorial leads a shareable snapshot in seconds.
Workflow
From ht_kb posts to an editorial dashboard
Map postmeta
ht_kb article and exposes them as numeric columns ready for sort and filter.
Build review filters
Audit categories
Edit inline
Sample columns
A typical KnowAll articles view
wp_posts (post_type=ht_kb) + wp_postmeta + wp_term_relationships
| Title | Category | Helpful | Not helpful | Views | Updated |
|---|---|---|---|---|---|
| How refunds work | Billing | 156 | 9 | 11.4k | Apr 19 |
| Adding a team member | Account | 87 | 5 | 5.6k | Apr 06 |
| Legacy export workflow | Imports | 19 | 24 | 1.9k | Aug 17 |
| Beta API rate limits | API | 6 | 28 | 381 | Jan 15 |
Comparison
Default KnowAll admin vs SleekView
Default KnowAll admin
-
Feedback votes sit in
wp_postmetaonht_kbposts - No saved view for low-rating or stale articles
- Category coverage requires manual taxonomy navigation
- Bulk category reassignment goes one article at a time
- Vote totals invisible until you open each article
SleekView
- Pivot helpful, not-helpful, and view counters into columns
- Filter for articles older than N months across every category
- Inline-edit category, status, and featured flag
- Save editorial review views with rating thresholds
- CSV export of any saved view in one click
Features
What SleekView gives you for KnowAll Knowledge Base
Stale-article view
Filter by last-update older than six months and sort by views descending so high-traffic but outdated articles surface first, where rewrites have the highest deflection impact.
Low-rating triage
Show articles where not-helpful exceeds helpful, sorted by views. The worst-performing high-traffic articles bubble up before they pull down overall deflection.
Inline category edits
Reassign articles between categories from the list without opening each post. save_post fires so search indexes and sitemaps regenerate as expected.
Audience
Who uses SleekView for KnowAll
Documentation teams
Audit coverage and find stale articles before they hurt support metrics, with a saved review-cycle view that loads in one click each Monday.
Content ops
Track helpful and not-helpful trends and prioritise rewrites by views-weighted dissatisfaction instead of guessing from category browsing.
Support leads
Spot articles tied to recurring tickets that need clearer answers, then flag them for the docs team with category and rating context attached.
The bigger picture
Why knowledge bases need a real editorial view
Knowledge bases drift without anyone noticing. The articles published in launch month answer questions that no longer exist, while customer queries shift to features documented two years ago in a buried article. Support teams feel it first, a question keeps recurring because the article that answers it is wrong, outdated, or never got rewritten when the UI changed.
Without a proper editorial view, the only signal of decay is a complaint or a deflection-rate drop, both lagging indicators. Helpful and not-helpful counts are the leading indicator. KnowAll captures them faithfully but buries them in postmeta where editorial leads can't act on them without opening each article.
A single screen showing rating, views, and age across the whole KB lets a content lead spend forty minutes a week on what would otherwise need a custom report or a data export. The articles that need attention surface themselves, the articles doing fine stay quiet, and the editorial work prioritises itself.
Questions
Common questions about SleekView for KnowAll Knowledge Base
Yes. KnowAll writes helpful and not-helpful counters to postmeta each time a reader votes. SleekView reads those keys directly and exposes them as sortable columns. The numbers match what KnowAll reports inside each article, same source, just surfaced at list level so editorial decisions don't require opening every post.
 
Yes. Status is a column and edits inline. SleekView triggers save_post so cache layers, search indexes, and sitemap generators all refresh as they would from the post-edit screen. Bulk actions work the same way standard WP bulk edits do.
Order is stored in menu_order or postmeta depending on KnowAll version. Make it a column, sort by it, and inline-edit values to rearrange without opening each article. The front-end picks up the new order on the next request.
Yes. SleekView writes through standard WordPress APIs so the bundled search and any third-party index (SearchWP, FiboSearch, Algolia) update as they would from the post-edit screen. Edits made in SleekView trigger the same save_post hooks.
Yes. Combine taxonomy filters into a single view. Useful for spotting overlap (an article tagged 'refunds' that's only in 'Account') or coverage gaps where a tag has zero articles in a particular category. Both filters run server-side, so the view stays fast on large KBs.
 Author is a built-in column. Group or filter by author to track who is writing and updating which articles. Combined with last-updated and views, you get a clear picture of which writers maintain their work versus which articles are orphaned.
 If you use a helpdesk that records article references in postmeta or its own table, SleekView can join that count as a column. Articles with high link counts but low helpful ratings are prime rewrite candidates, they're being used as the answer but not solving the problem.
 Yes. WPML and Polylang store translation links in their own tables. SleekView surfaces language as a column and lets you filter or build per-language views. Helpful for spotting articles where the English version has high views but the translation is stale or missing entirely.
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