Richpanel is a help desk built for ecommerce, blending email, chat, social media, and self-service into one app with order context surfaced on every ticket. Every Richpanel ticket carries a status, an assigned agent, a team, a channel, a customer record, and order data pulled from Shopify, WooCommerce, or Magento. The Richpanel inbox surfaces tickets as filterable lists, which is correct for agents but limited for cross-team queue visibility.

SleekView Kanban authenticates with the Richpanel API using your access token and pulls every ticket along with its current status, agent, team, channel, customer name, order context, subject, and last update timestamp. It groups the records into columns by the ticket status field, so New, Open, Pending, and Resolved each get a swimlane, and any Richpanel tag is available as a board filter for cross-channel support workflows on the kanban.

Dragging a card from one status to another writes the change through the Richpanel API. Promoting New to Open assigns the ticket, marking Open as Pending captures a waiting state for customer or order action, and moving Pending to Resolved closes the ticket cleanly. Richpanel macros, automations, customer notification rules, and webhook integrations all continue to fire because SleekView calls the same endpoints the Richpanel app uses internally for status changes on tickets.

Richpanel built its product around ecommerce, with Shopify, WooCommerce, and Magento order context surfaced on every ticket. That ecommerce focus is a strength for agents who need order data while answering tickets but makes cross-channel queue shape harder to see because the default inbox folds everything into a list with channel and status as filters. A kanban view turns the ticket queue into a layout that exposes shape across all the team's channels.

New is the unassigned incoming volume, Open is the active workload, Pending is the waiting-on-customer-or-warehouse zone, and Resolved is the closed pile. The relative size of those columns answers questions no inbox view ever does at a glance, like whether Pending is growing because warehouses are slow to confirm replacements during peaks or whether one channel generates disproportionate New volume during sales events. Drag and drop matters because Richpanel status changes drive macros, automations, and reporting, and turning that change into a one-motion drag while keeping the API in the loop makes work feel correctly sized for ecommerce support.