SleekView Kanban for JivoChat
SleekView Kanban authenticates with the JivoChat API and groups every conversation by its status, so you can drag a card from In Queue to Accepted, On Hold, or Finished and the chat status writes back through the official endpoint without leaving the WordPress admin.
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JivoChat sessions as a board inside WordPress
JivoChat bundles live chat, email, calls, and social media messages into a unified inbox, and assigns every conversation a status like In Queue, Accepted, On Hold, or Finished. The JivoChat agent app handles live chats well, but reviewing the queue across multiple agents and channels happens through filters and sorting, not a layout that exposes the shape of the day.
SleekView Kanban authenticates with the JivoChat REST API using your channel token and pulls every conversation along with its current status, assigned agent, visitor name, channel, and last message timestamp. It groups the records into columns by the chat status field, so In Queue, Accepted, On Hold, and Finished each get a swimlane, and any tag you apply in JivoChat can be used as a board filter.
Dragging a card from one status to another writes the change through the JivoChat API. Accepting a queued chat from a desktop kanban becomes one motion, pausing an active chat to wait on internal information is a drag, and finishing a chat clears it from the active queue cleanly. The chat history stays intact because SleekView only updates status and assignment fields, and the JivoChat audit log records the change exactly as if you had used the agent app.
Workflow
From JivoChat conversations to a live board
Connect JivoChat
Pick the status column
Choose what shows on cards
Enable drag-and-drop
Sample board
Sample JivoChat conversations board
Comparison
JivoChat app vs SleekView Kanban
Default JivoChat agent app
- The JivoChat app focuses on live chats and treats the broader queue as filterable lists
- Reviewing On Hold conversations across the team means switching agents and re-filtering each time
- Reassigning a queued chat to a specific agent requires multiple clicks inside the agent app
- There is no WordPress-native view of In Queue, Accepted, On Hold, and Finished counts together
- Channels like chat, email, and calls share an inbox but the queue shape is hard to read at once
SleekView Kanban
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Pulls conversations through the JivoChat REST API and groups by the
statusfield - Drag a card and the new status writes back through the official JivoChat conversation endpoint
- Card front shows visitor name, channel icon, agent, last message preview, and time since reply
- Filter by agent, channel, or tag without losing the column layout or the count badges
- Chat, email, call, and social media conversations all sit on the same board with channel icons
Features
What SleekView Kanban gives you for JivoChat
Queue at a glance
Every JivoChat conversation lands in a column matching its status. In Queue holds the chats waiting on pickup, Accepted is the active work, On Hold parks chats waiting on internal info, and Finished anchors the right side as the closed-but-recent reference for the day.
Drag to accept or hold
Dragging a queued card into Accepted assigns it to you and writes the change through the JivoChat API, dragging an active chat to On Hold pauses it cleanly, and dragging to Finished closes it out. Every change appears in the JivoChat agent app within seconds of the drag.
Filter by agent or channel
Pick a single agent and the board shrinks to their conversations, or filter by channel to focus on chat, email, or call queues separately. Filters apply across columns and the count badges update so the team can still see the shape of the queue after applying filters.
Audience
Live chat teams running JivoChat in production
Shift opening
Open the board at the start of the shift, scan In Queue to see what is waiting on pickup, drag queued chats to specific agents who are starting their day, and confirm that On Hold chats from the previous shift have not been forgotten by the outgoing team.
On Hold review
Filter to On Hold and sort by age, then nudge the chats that have been parked for more than half a day. The board surfaces lingering On Hold work that often slips through cracks when agents juggle multiple active chats and channels at once.
Weekly retro
Pull up the board for a Monday retrospective with last week's Finished column collapsed and Accepted plus On Hold expanded. Walk through patterns of where work piled up and which channels generated disproportionate Hold time across the team.
The bigger picture
Why the JivoChat kanban view matters
JivoChat is one of the most multichannel agents apps on the market, blending live chat, email, phone calls, and social media into one inbox. That is great for an operator answering messages but makes queue shape harder for a lead to read at a glance, because everything is folded into the same sortable list. A kanban view exposes the shape that lives behind the list.
In Queue is the inbound pressure, Accepted is the active work, On Hold is the parked work that needs nudging, and Finished is the result. The relative size of those columns answers questions no list ever does at a glance, like whether the team is keeping up or whether On Hold is silently growing because chats are getting parked without resolution. Drag and drop matters because accepting a queued chat from a desktop kanban is faster than the JivoChat app flow for many agents, and dragging a finished chat from Accepted to Finished feels correctly sized for a closing motion.
SleekView keeps the JivoChat API in the loop so audit logs, agent stats, and downstream automations stay clean.
Questions
Common questions about SleekView Kanban for JivoChat
It works with any JivoChat plan that exposes the conversation API, including the free tier with rate limits. Paid JivoChat plans raise those limits and unlock additional fields like custom tags, which SleekView shows on cards automatically when present in the API response for a conversation.
Yes. The board defaults to chat status because that is the most common axis, but you can switch to channel to see chat, email, call, and social media split out, or to agent to swimlane by team member. Switching axes only affects the view, never the underlying conversation data.
SleekView calls the JivoChat conversation update endpoint to set the new status. The change appears in the JivoChat agent app within seconds, the chat history stays intact because SleekView only touches status and assignment fields, and any webhook listening for chat events fires.
Yes. SleekView calls the JivoChat API with the credentials tied to your account, so visibility and edit permissions match your role inside JivoChat. Department-restricted chats stay restricted, and agent-only chats remain private to the assigned agent on the kanban as well.
Each card carries a small channel icon so you can tell at a glance whether the conversation came from website chat, email, a phone call, or a social media channel. Status grouping is consistent across channels because JivoChat normalizes them into one status field on the conversation.
Yes. Filters sit above the board and apply to every column at once. Pick an agent and the board shrinks to their conversations, layered with channel and tag filters, and the count badges update so the team can still see the shape of the queue after multiple filters.
SleekView polls the JivoChat API on a short interval and updates the board without a full page reload, so when another agent finishes a chat you see it slide from Accepted to Finished within a few seconds. You can also force a manual refresh for an instant snapshot of the queue.
It is a separate SleekView page inside WordPress that you can pin to the admin menu or embed on the frontend with a shortcode. The JivoChat agent app remains the place to answer messages live, and the kanban gives you a queue view that lives alongside it without replacing it.
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