Pure Chat keeps each conversation as a record with a status, a visitor identifier, the chat duration, and the agent who picked it up. The native Pure Chat history list works for searching past chats, but it does not give a current view of what is still in flight, what is waiting on a reply, and what just closed.

SleekView Kanban reads the Pure Chat conversations table that the plugin syncs into WordPress and groups rows on the status column. Active conversations land on the left, then Awaiting visitor, then Closed, then Archived. Each card carries the visitor handle, the chat duration so far, the assigned operator, and the last message snippet, which is enough to triage without opening anything.

When an operator drags a card to a new column, SleekView writes the new status back to the conversation row. Closed transcripts that have not been worked in days can be batched into Archived. Spam or bot chats can be flagged into Archived directly. The Active and Awaiting columns stay tight so the team can focus on the chats that still need a human.

Pure Chat's native history is a list of every conversation ever opened, sorted by time. That is useful for searching past chats but it does not help an active operator decide what to work next. A kanban board changes the question from when was this chat opened to what state is this chat in now.

Active belongs on the left, Awaiting visitor in the middle, Closed on the right, and Archived parked off to the side. The team works left to right, which matches the actual life cycle of a chat. Drag and drop replaces the dropdown step.

To close a chat in the default Pure Chat panel an operator opens the transcript, scrolls to the metadata, finds the status dropdown, clicks the new value, and clicks save. Dragging a card from Active to Closed achieves the same write in one gesture. For a small team handling fifty chats a day that gesture matters.

The board also gives supervisors a single screen that exposes queue health. If Awaiting visitor balloons, the team knows a follow up sweep is needed. If Active fills faster than Closed empties, traffic is outpacing capacity and the board makes that obvious before anyone complains about a slow reply.