SleekView Kanban for Comm100 Live Chat
SleekView Kanban groups Comm100 chats into Queued, Engaged, Wrap Up, and Closed columns so agents drag cards across the board to change status in one gesture instead of opening the Comm100 console and using its menus on every single conversation.
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Comm100 chats on a kanban board
Comm100 tracks each chat with a chat status, a queued time, an assigned agent, and a department. The native Comm100 agent console is dense and packed with detail, which is right for handling live chats but harder to scan when the team needs a single view of where the queue is sitting across status values right now.
SleekView Kanban reads the Comm100 chats table mirrored into WordPress and groups rows by chat status. Queued sits on the left, Engaged next, Wrap Up after that, and Closed at the right. Each card shows visitor, last message snippet, assigned agent, department, and queue wait time. Agents see the queue as a board, not as a console with everything stacked into the same view.
Drag a Queued chat onto an Engaged lane to take it. Drag an Engaged chat into Wrap Up when the conversation ends. Drag finalised chats to Closed at end of shift. SleekView writes the new status to the Comm100 chat record so the change shows up in the agent console and in admin reports without any separate sync step or temporary state.
Workflow
Comm100 chats as a working board
Connect the chats table
Pick the status column
Choose what shows on each card
Enable drag and drop
Sample board
Sample Comm100 chats board
Comparison
Comm100 default console vs SleekView Kanban
Default Comm100 agent console
- Default Comm100 console packs status, agent, and department into one busy screen
- Changing status from Engaged to Wrap Up uses console menus on each chat
- Queue health across departments is split across reports and dashboards
- Wrap Up time is not visually distinct from Engaged inside the live console
- End of shift close happens chat by chat in the console rather than a single sweep
SleekView Kanban
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Drag a Comm100 chat from
EngagedtoWrap Upin one motion -
Column counts reveal department load across
Queuedat a glance - Cards show visitor, agent, department, last message, and wait time at once
- Filter the board by department so each team works only its own four columns
- Bulk close finished chats with a multi select drag rather than per chat menus
Features
What SleekView Kanban gives you for Comm100 Live Chat
Drag rewrites Comm100 status
Every drag writes the new status to the Comm100 chat record. The agent console, the admin reports, and the live dashboards all read the same field, so the board and the underlying Comm100 view never drift apart once a card has been dropped into a new column.
Department lanes
Filter the board by Comm100 department so Sales sees Sales chats and Support sees Support chats. Supervisors keep the full view to spot a Queued backlog hitting one department and rebalance by dragging chats across departments during the shift.
Queue wait visibility
Every Queued card shows the minutes since the visitor connected. Agents pick the oldest queued chat first, supervisors see the queue growing or shrinking live, and SLA risk stops hiding behind a console badge that only counts unread messages.
Audience
Where the Comm100 kanban sharpens a shift
Queue triage
Agents handle Comm100 chats during business hours. The board exposes Queued as its own column with real wait times, so agents pick the longest waiting chat first rather than grabbing whichever chat just popped up in the agent console.
Department coverage
Sales, Support, and Enterprise share a Comm100 account. The board filters per department so each team only sees its own queue, while a supervisor switches to the full view to watch overall workspace load across every active department.
Wrap up housekeeping
Chats in Wrap Up get their own column so supervisors can spot agents stuck writing up resolution notes for too long. The column doubles as a coaching prompt without anyone having to dig into wrap up time reports inside the Comm100 admin reports.
The bigger picture
Why a board fits Comm100's busy console
Comm100 is a capable agent console with a lot of moving parts. That density is helpful when actually handling a chat, but it makes the higher level question of queue health harder to answer at a glance. A kanban board sits one level above the console.
It strips the chat detail away and shows only the state of each conversation as a column. Queued surfaces what is waiting. Engaged shows what agents are actively in.
Wrap Up exposes what has just ended and still needs notes. Closed acts as the receipt of the shift. Drag and drop also collapses status changes that the console makes into menu sequences.
Moving a chat into Wrap Up is one motion on the board. Closing a wrapped chat is one motion. End of shift, an agent can multi select and drag a stack of finished chats into Closed all at once.
The supervisor view is the big payoff. With a single screen showing every department's queue and every status column, a supervisor can spot uneven load and reassign by dragging cards across lanes. The Comm100 console keeps doing what it is good at, and the board adds a coordination layer the console was never meant to provide.
Questions
Common questions about SleekView Kanban for Comm100 Live Chat
Yes. Every drag writes the new status to the Comm100 chat record. The agent console, admin reports, and dashboards all read the same field, so the board and the native Comm100 views stay in sync as soon as the move is written, with no separate sync step required.
SleekView reads the distinct values from the chat status column. Standard Comm100 installations expose Queued, Engaged, Wrap Up, and Closed. If your workspace adds extra statuses they appear as their own columns automatically, and any column can be hidden from the working board.
Yes. Filter on any column from the chat record, including department, agent, skill, and visitor segment. Per department lanes are common, while supervisors leave the filter off to scan total load and rebalance by dragging chats across departments during peak hours.
The card calculates wait time from the Comm100 queued timestamp. The board refreshes on an interval, so the value advances live for cards still sitting in Queued. The moment an agent picks up a chat, the card moves to Engaged and the wait time resets to active duration.
The Closed column paginates, so only a window of chats loads at a time. Queued, Engaged, and Wrap Up stay quick even when Closed carries months of history. You can also restrict Closed to today or this week so it always reflects current shift work and nothing older.
Drags are optimistic and verified by the next refresh. If two agents move the same card within a refresh window, a soft conflict warning surfaces so the second agent can confirm or revert. The chat never silently lands in the wrong status without anyone seeing the change.
Yes. Any text or enum column on the chat record can be the kanban grouping. Teams add Priority, Topic, or Lead Stage and group on that. The drag and drop writeback works regardless of which column is currently driving the board layout, including custom statuses.
No. Routing rules and bots continue to assign and update chats as configured. The kanban board reads the resulting status and lets agents move cards manually. Both automated and manual writes target the same field, so whichever runs last takes effect on the record.
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