Front is built around shared inboxes for teams handling email, SMS, chat, and social channels collaboratively. Every Front conversation carries a status, an assignee, an inbox, a channel, tags, and a long thread of comments and messages. The Front app shows conversations grouped by inbox with filters for assignee and status, which is correct for an agent answering messages but limited for a team lead who needs to see queue shape across inboxes.

SleekView Kanban authenticates with the Front API using your API token and pulls every conversation along with its current status, assignee, inbox, channel, subject, tags, and last activity timestamp. It groups the records into columns by the conversation status field, so Unassigned, Assigned, Snoozed, and Archived each get a swimlane, and any Front tag is available as a board filter for cross-inbox workflows on the screen.

Dragging a card from one status to another writes the change through the Front API. Assigning an Unassigned conversation routes it to a teammate, snoozing parks a conversation cleanly with a wake time, and archiving cleans the active queue. Front rules, automations, customer notification policies, and webhook integrations all continue to fire because SleekView calls the same endpoints the Front app uses internally, so reporting and analytics stay clean.

Front built its product on the shared inbox metaphor, with teams collaborating around email, SMS, and chat conversations in one app. That shared inbox is great for an agent answering messages collaboratively but makes cross-inbox queue shape harder to see because each inbox keeps its own view and status is a filter rather than the layout. A kanban view turns the conversation queue into a layout that exposes shape across all the team's inboxes.

Unassigned is the incoming volume across channels, Assigned is the active work owned by teammates, Snoozed is the parked work that needs nudging, and Archived is the closed pile. The relative size of those columns answers questions no inbox view ever does at a glance, like whether Snoozed is growing because the team uses it as a parking lot or whether Unassigned is stalling because routing rules are missing. Drag and drop matters because Front status changes drive rules, automations, and reporting, and turning that change into a one-motion drag while keeping the API in the loop makes the work feel correctly sized for shared inbox teams.