Trengo is a multichannel inbox built for teams handling WhatsApp, email, chat, voice, and social media in one app. Every Trengo conversation carries a status, an assigned agent, a team, a channel, labels, and a contact record. The Trengo inbox shows conversations as a chronological list with filters by channel and assignee, which is correct for agents answering messages but limited for a team lead who needs cross-channel queue shape on one screen.

SleekView Kanban authenticates with the Trengo API using your access token and pulls every conversation along with its current status, assigned agent, team, channel, contact name, subject, and last activity timestamp. It groups the records into columns by the conversation status field, so Open, Assigned, Snoozed, and Closed each get a swimlane, and any Trengo label is available as a board filter for cross-channel workflows on the kanban screen.

Dragging a card from one status to another writes the change through the Trengo API. Assigning an Open conversation routes it to a teammate, snoozing parks a conversation with a wake time, and closing it cleans the active queue. Trengo automations, customer notification rules, business hours logic, and webhook integrations all continue to fire because SleekView calls the same endpoints the Trengo inbox uses internally for status changes and assignments.

Trengo wins teams over with its WhatsApp-first multichannel inbox, blending WhatsApp, email, chat, voice, and social into one app. That breadth is a strength for agents answering messages but makes cross-channel queue shape harder to see because everything folds into the same list with channel as just one filter among many. A kanban view turns the conversation queue into a layout that exposes shape across all the team's channels.

Open is the unassigned incoming volume, Assigned is the active work owned by teammates, Snoozed is the parked work that needs nudging, and Closed is the closed pile. The relative size of those columns answers questions no inbox view ever does at a glance, like whether one channel is generating disproportionate Open volume or whether Snoozed is growing because the team uses it as a parking lot. Drag and drop matters because Trengo status changes drive automations, business hours logic, and reporting, and turning that change into a one-motion drag while keeping the API in the loop makes the work feel correctly sized.