SleekView Kanban for Chaport Live Chat
SleekView Kanban groups Chaport conversations into Open, Pending, Closed, and Archived columns so operators can drag chats across the board to change status in one motion instead of opening each conversation just to update its state from the side panel.
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Chaport conversations on a kanban board
Chaport stores each chat as a conversation record with a status field, an assigned operator, a visitor identifier, and the message stream. The default Chaport interface presents conversations as a scrolling list with status as a filter. That works fine for one operator but it does not show the team where the bottleneck is sitting right now.
SleekView Kanban reads the Chaport conversations table that the plugin keeps in WordPress and groups rows by status. The board renders Open, Pending, Closed, and Archived as columns with live counts. Cards expose visitor handle, last message preview, assigned operator, and wait time, so triage happens at the board level without opening the chat panel.
Drag a card to a new column and SleekView writes the status back to the conversation. Multi select drags work too, which makes end of shift cleanup trivial. Closed and Archived stay separate so the team can see what was solved today versus what was wrapped up weeks ago, and the working columns stay tight while history is still one click away when needed.
Workflow
Chaport conversations as kanban cards
Connect the conversation table
Pick the status column
Choose what shows on each card
Enable drag and drop
Sample board
Sample Chaport board across four columns
Comparison
Chaport default list vs SleekView Kanban
Default Chaport chat list
- Chaport default list scrolls top to bottom and shows status only as a filter chip
- Closing a chat means opening the conversation and clicking the status control
- Pending chats waiting on an external answer hide inside a generic Open filter
- Bulk cleanup of archived chats happens one record at a time inside admin
- No column counts to surface a Pending backlog or a fresh Open spike at a glance
SleekView Kanban
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Drag a Chaport chat from
OpentoPendingin a single motion - Column counts expose Pending backlog and Open spikes without filtering anything
- Cards display visitor, last message, operator, and wait time at a glance
- Filter the board by operator so each agent works only their own queue
- Multi select drag clears spam or closed chats out of working columns fast
Features
What SleekView Kanban gives you for Chaport Live Chat
Drag writes Chaport status
Every move on the board writes the new status to the Chaport conversation record. The chat panel and any report reading the column see the updated value immediately. Operators never need to open the chat just to change its state.
Custom column layout
Hide the Archived column from the working board, rename Pending to Awaiting Reply, or add a Priority column on a custom field. The board layout matches the team's actual workflow rather than forcing the workflow to match the plugin's defaults.
Lane per operator
Each operator can switch the board to show only their assigned chats. Supervisors keep the full board to spot uneven workload and drag a backlog from one lane to another, which is harder to do inside the native Chaport admin view.
Audience
Where a Chaport kanban earns its keep
Support queue triage
A support team takes Chaport chats during business hours. The board shows Open chats waiting for pickup and Pending chats waiting on internal answers. Operators pick the right next chat instead of the most recent one to land.
Pre sales coverage
Sales operators handle pricing chats. They drag warm chats into Pending while waiting on a decision, then to Closed when the deal lands. The board doubles as a lightweight deal view without a separate CRM tab open.
Stale chat sweep
A supervisor scans Pending at the end of the shift, drags dead chats to Closed, and leaves the warm ones for the morning team. The hand off is visual and explicit instead of buried inside private notes attached to each conversation.
The bigger picture
Why a board view fits Chaport better than a list
Chaport is built around fast back and forth chat, but support work also has long lived states. A conversation moves from Open to Pending while waiting on an answer, and from Pending to Closed once it is solved. A flat chronological list hides those transitions.
A kanban board exposes them and turns each transition into a single drag gesture. The team sees the queue as columns rather than as a scrolling stream, and the cost of closing a chat collapses from a multi click panel update to one motion. The board also rewards multi selection.
End of shift cleanup, spam waves, and bulk handoffs all become quick drags rather than tedious panel clicks. Supervisors get a real time picture of where work is piling up. If Pending balloons faster than Closed grows, the team is blocked on external answers.
If Open grows faster than Closed, traffic is outpacing capacity. The board makes both patterns visible at a glance, which is the entire point of letting Chaport speak through a kanban view instead of through its native list and filter interface.
Questions
Common questions about SleekView Kanban for Chaport Live Chat
Yes. Every drag writes the new status value to the Chaport conversation record. Other operators see the move on the next refresh, and the native Chaport panel reflects the updated status the next time it opens. There is no separate sync step or temporary local state.
SleekView reads the distinct values from the conversation status column. Standard Chaport installations expose Open, Pending, Closed, and Archived. Any extra status you add appears as its own column automatically, and any column can be hidden from the working board without losing data.
Yes. Filter on any column from the conversation row, including operator and department. Per operator mode is common for daily work, while supervisors leave the filter off to scan team load. Filters combine, so you can also focus on one department's Open column.
The Archived column paginates, so only a small window loads at a time. Open and Pending stay responsive even when Archived carries years of history. If your team never works from Archived, hide it from the working board so it never competes for attention.
Drags are optimistic and confirmed by a refresh. If two operators move the same card within the same window, the second one sees a soft conflict warning so they can confirm or revert. The chat never silently lands in the wrong column without anyone noticing.
Yes. Any text or enum column on the conversation record can act as the kanban grouping. Teams often add Priority, Topic, or Lead Stage and group on that. The drag and drop writeback works regardless of which column is currently driving the board layout.
No. Routing continues to assign new chats as configured. The kanban board reads the resulting status and lets operators move cards manually. Manual writes and automation writes both target the same column, so whichever runs last simply wins without any merge logic needed.
Yes. Visitor handle, last message preview, assigned operator, wait time, and any custom field can sit on the card front. Operators decide which chat to pick up next from the board alone, which keeps the queue moving even when traffic spikes during a busy hour.
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