Tidio organizes live chat and ticket conversations into states like Open, Pending, and Solved inside its own dashboard, and the WordPress plugin embeds the widget and connects it to your visitor sessions. The Tidio admin gives you a chat panel that is great for active conversations, but reviewing the backlog of older Pending or unresolved Open chats happens through filters and scrolling, not a layout that shows the shape of the queue.

SleekView Kanban authenticates with the Tidio API using your project token and pulls every conversation along with its current status, assigned operator, contact name, and last message timestamp. It groups the records into columns by the conversation status field, so Open, Pending, and Solved each get their own swimlane, and any custom segmentation tag you have applied in Tidio can be used as an additional filter on the board.

Dragging a card between columns calls the Tidio API to update the conversation status. The change is reflected in the Tidio admin within seconds, the visitor sees the same updates they would have seen if an operator changed status from the Tidio app, and any Zapier or webhook automation listening on Tidio conversation events fires normally. Conversations from Messenger, Instagram, or email channels all show up alongside live chats, with a small channel icon on every card.

Tidio shines at active conversations, but the work of running a support team is more than answering the chat that just popped up. It is also about not forgetting the conversation that has been Pending for two days, the snoozed follow-up that promised a callback this week, and the solved chats that need to be reviewed for canned-response candidates. The default Tidio inbox is focused on the now, which is the right default for an operator answering chats, but it is not enough for a lead or a manager who needs to see the whole queue shape across operators.

A kanban view turns the conversation list into a layout that answers the question, what does our backlog look like right now. Open is what is live, Pending is what is waiting on someone, Snoozed is what is parked with intent, and Solved is the result. The relative size of those columns tells the team whether the day is going well or not.

Drag and drop matters because the alternative is opening the Tidio admin and clicking through each conversation, which is slow when you have twenty of them to triage and SleekView keeps every change inside the Tidio API so nothing downstream breaks.