SleekView Kanban for Userlike Live Chat
SleekView Kanban groups Userlike chats into Open, Assigned, Resolved, and Spam columns, so operators see queue load at a glance and update conversation state by dragging a card instead of digging into the chat detail panel every single time.
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Userlike conversations on a kanban board
Userlike stores conversation records with a state field, an assigned operator, the visitor email or handle, and the message thread. The default Userlike admin list is good for searching the archive but it does not help a live team triage the queue while chats are flowing in. Stale Assigned chats and brand new Open chats sit next to each other in the same scrolling list.
SleekView Kanban reads the Userlike conversation table inside WordPress and groups rows by state. Open chats line up on the left, Assigned ones in the middle, Resolved on the right, and Spam parks separately so it never crowds the working columns. Each card carries visitor handle, last message preview, assigned operator, and minutes since last reply, which is the bare minimum a team needs to pick the right next chat.
Drag a card to a new column and SleekView writes the state back to the Userlike row. Bulk move ten spam chats out of Open in seconds. Drag a stalled Assigned chat back to Open so any operator can pick it up. The board does the job that the default chronological log cannot, while leaving the actual chat content untouched.
Workflow
Userlike chats on a kanban board
Connect the conversation table
Pick the state column
Choose what shows on each card
Enable drag and drop
Sample board
Sample Userlike board across four states
Comparison
Userlike default log vs SleekView Kanban
Default Userlike chat log
- Userlike chat log lists conversations in a single scroll without state grouping
- Operators change state from inside the chat detail panel one chat at a time
- Stale Assigned chats sit next to brand new Open ones in the same long list
- Spam cleanup requires opening or selecting each conversation individually
- No quick visual cue for how many chats are currently waiting on an operator reply
SleekView Kanban
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Drag a Userlike chat from
OpentoAssignedand the state writes back - Live column counts surface how many chats sit in each state right now
- Cards show visitor handle, last message, operator, and wait time at once
- Filter the board by operator so each agent only sees their own four columns
- Bulk move spam out of Open with a sweep instead of opening each chat
Features
What SleekView Kanban gives you for Userlike Live Chat
Drag updates Userlike state
Moving a card from one column to another writes the new state value directly into the Userlike conversation record. The change is visible everywhere the conversation is read, including the native chat panel, with no extra publishing step needed.
Per operator filtering
Switch the board into per operator view and the agent sees only their own Open, Assigned, Resolved, and Spam columns. Supervisors keep the full view to spot uneven load and reassign cards by dragging them onto a quieter operator's lane.
Fast spam sweep
When a wave of bot chats fills Open, an operator can multi select and drag the lot into Spam in one move. The working columns clear out instantly and the team gets back to real visitors instead of triaging the queue chat by chat.
Audience
Where a Userlike kanban changes the day
Shared support queue
A support team uses one Userlike inbox. The board shows Open chats waiting for a pickup and Assigned chats already with an agent. New operators see immediately which lane to pull from and which to leave alone.
Sales pipeline lite
Sales operators handle Userlike chats from pricing pages. They drag promising chats to Assigned with a follow up note, then to Resolved when the deal closes. The board doubles as a lightweight pipeline view per operator.
Spam and abuse triage
When the chat widget gets hit by bots, the team drags suspicious chats from Open to Spam in bulk. The conversation stays in the database for audit but it disappears from the working columns and no longer eats operator time.
The bigger picture
Why states deserve a board, not a single list
Userlike already records the conversation state on every chat. The default admin view treats that state as a column to sort by, but it does not make state the primary structure of the screen. A kanban board flips that around.
The state of a conversation becomes the column itself, and an operator's day becomes a sequence of dragging cards left to right as their state changes. Open becomes Assigned when someone picks it up. Assigned becomes Resolved when the issue is solved.
Spam catches the noise that should never have been triaged in the first place. The benefit shows up in shift handovers. A new operator looking at the board sees three open chats waiting, eight assigned chats in progress, and a quiet Spam lane.
The picture is immediate and does not require filtering. Compare that to opening a long chronological log and asking the operator to figure out the queue. The board also makes spam cleanup cheap.
Wave detection and bulk drag turn a tedious cleanup task into a single sweep. Operators stay on the visitors that matter and the working columns stay short, which is the entire point of putting Userlike into a kanban view in the first place.
Questions
Common questions about SleekView Kanban for Userlike Live Chat
Yes. Every drag writes the new state value to the Userlike conversation record. The next time a panel or report reads that record, the value reflects the move. There is no queue or sync delay between dropping the card and the change being live.
SleekView reads the distinct values present in the conversation state column. Standard installations expose Open, Assigned, Resolved, and Spam. If you have additional states they appear as their own columns, and any column can be hidden from the working board without removing the data underneath.
Yes. The Kanban view filters on any column on the conversation row. Per operator mode is common, but you can also filter by widget, by page URL, or by visitor segment, which is useful when the same Userlike account handles different surfaces.
The Spam column catches them. Operators multi select cards in Open and drag the lot into Spam in one motion. The records stay intact for audit, but the working columns clear instantly and the team can keep replying to legitimate visitors without scrolling past noise.
Yes. Optimistic writes go through and a refresh confirms the result. If two operators move the same chat into different columns inside the same window, a soft conflict warning surfaces so the second operator can confirm or revert. The state never silently flips to the wrong value.
Yes. Any text or enum column on the conversation row can be the kanban grouping. Teams add Topic, Priority, or Lead Stage and the board reorganises around the new column. The drag and drop writeback updates whichever column is active.
No. Routing rules continue to assign new conversations as before. The kanban board reads the resulting state and lets operators move cards manually. If a routing rule fires after a manual drag, the most recent write wins, so changes are never silently lost in the background.
Yes. Any column on the conversation row can be shown on the card. Visitor email, company, plan tier, country, and custom captured fields are all available. Operators can triage from the card without opening the full chat, which keeps the queue moving.
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