SleekView Kanban for Tawk.to
SleekView Kanban pulls Tawk.to chats through the REST API and groups every conversation by status, so you can drag a card from Online or Incoming to Ended or Missed and the chat status syncs back to the Tawk.to dashboard without leaving WordPress.
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Tawk.to chat backlog without leaving WordPress
Tawk.to runs a free live chat widget that connects every site visitor to an agent through its own dashboard. The dashboard is great for handling live chats, but the historical view across Online, Incoming, Ended, and Missed chats is delivered as a scrollable list, and reviewing missed chats from yesterday means filtering and clicking into each conversation one by one.
SleekView Kanban authenticates with the Tawk.to REST API using your property token and pulls every chat session along with its current status, assigned agent, visitor name, country, page URL, and last message timestamp. It groups the records into columns by the chat status field, so Incoming, Online, Ended, and Missed each get their own swimlane, and any tagged segment you use in Tawk.to is available as a board filter.
Dragging a card from one status to another writes the change through the Tawk.to API. Reassigning a missed chat to a different agent is one drag, marking an ended chat as a follow-up reopens it with a tag, and the change shows up in the Tawk.to dashboard within seconds. Visitors keep their conversation history intact because SleekView never touches the chat content, only the status field, so the audit trail stays clean.
Workflow
From Tawk.to chats to a live board
Connect Tawk.to
Pick the status column
Choose what shows on cards
Enable drag-and-drop
Sample board
Sample Tawk.to chat board
Comparison
Tawk.to dashboard vs SleekView Kanban
Default Tawk.to dashboard
- The Tawk.to dashboard focuses on live chats and treats the backlog of missed chats as a scroll list
- Recovering missed chats means filtering, opening each one, and manually tagging them for follow-up
- There is no WordPress-native view of incoming, online, ended, and missed counts on one screen
- Reassigning a chat to a different agent requires multiple clicks inside the dedicated dashboard
- Reviewing chats per page or per country needs filters that reset every time you change view
SleekView Kanban
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Pulls chats through the Tawk.to REST API and groups by the
statusfield - Drag a card and the new status writes back through the official Tawk.to chat endpoint
- Card front shows visitor name, page URL, country, assigned agent, and time since last message
- Filter by agent, country, or page URL without losing the column layout or the count badges
- Missed chats get their own column so follow-up never falls through the cracks during busy shifts
Features
What SleekView Kanban gives you for Tawk.to
Live chats and missed chats side by side
Every Tawk.to chat session lands in a column matching its current status. Incoming chats await pickup in the leftmost column, online chats sit in the active queue, ended chats drift right, and missed chats get their own visible column so they cannot be lost in a long scrollable list.
Drag to update chat state
Dragging a card from Missed to a follow-up column writes a tag through the Tawk.to API, and dragging an ended chat back to Online reopens it. Every change is reflected in the Tawk.to dashboard within seconds and triggers any webhook or Zapier integration listening for chat updates.
Filter by country or page URL
Tawk.to ships visitor country and starting page URL on every chat. Filter the board by country to focus on a specific region or by page URL to see how a single landing page is generating chats, with column counts that update to match the filtered selection on the fly.
Audience
Live chat teams running Tawk.to in production
Shift handover board
At the start of each shift, scan the kanban to see Incoming chats waiting on pickup, Online chats already in progress, and Missed chats from the previous shift. Drag missed chats to agents who are starting their day for proactive follow-up.
Missed-chat recovery
Filter to Missed and sort by time, then assign each chat to an available agent by dragging it into their column. The board's Missed lane stays visible so the team is reminded that even short missed chats deserve a follow-up email or callback.
Per-page conversion view
Filter by page URL to see chats that started on a specific landing page, then watch how many move from Incoming to Ended with a positive outcome. Pages with high Missed counts are candidates for chatbot fallback or staffing adjustments.
The bigger picture
Why the Tawk.to kanban view matters
Tawk.to is generous, fast, and free, and it has earned a place on a huge slice of small business sites because of that. The default dashboard is built for an agent looking at the chat that is happening right now, which is correct for the live use case but limited when a manager or team lead wants to understand how many chats came in overnight, how many were missed, and how many turned into ended-but-no-follow-up situations. A kanban view turns the chat history into a layout that answers those questions visually.
The Missed column is the most important one for many teams, because it represents revenue and goodwill that walked away when no agent was online. Seeing it grow during off-hours is a planning signal, and seeing it shrink because agents are picking up follow-ups is a performance signal. Drag and drop matters because reassigning a missed chat or marking a chat for follow-up in the Tawk.to admin is a slow, multi-click flow, and SleekView turns that into a single drag while still using the official API so the chat history, audit trail, and downstream automations stay intact.
Questions
Common questions about SleekView Kanban for Tawk.to
It works with the free Tawk.to plan because the REST API SleekView uses is available without a paid tier. The only requirement is generating an API key in your Tawk.to account, which is a free action, and SleekView reads chat status, agent assignment, and tag fields from the standard chat endpoint.
Yes. The board defaults to chat status because that is the most common axis, but you can switch to assigned agent to swimlane by team member, or to country to see chats grouped by visitor region. Switching axes only changes the view, never the underlying chat data or tags.
SleekView calls the Tawk.to chat update endpoint to set the new status or tag. The change appears in the Tawk.to dashboard within seconds, the chat history stays intact because SleekView only touches status and tag fields, and any webhook or Zapier zap listening for chat events fires.
Yes. SleekView calls the Tawk.to API with the API key tied to your account, so the visibility and edit permissions match your role inside Tawk.to. Department-restricted chats remain restricted, and agent-only chats stay private to the assigned agent on the kanban view as well.
Missed chats get their own column on the board so they stay visible at the start of the next shift. You can drag a missed chat to a follow-up column to assign it to an agent for callback or email, and the assignment writes back to Tawk.to so the audit trail records the recovery action.
Yes. Filters sit above the board and apply to every column at once. Pick an agent and the board shrinks to their chats, layered with country and page URL filters, and the count badge on each column updates so the team can still see queue shape after filtering.
SleekView polls the Tawk.to API on a short interval and updates the board without a full page reload, so when another agent ends a live chat you see it slide from Online to Ended within a few seconds. You can also force a manual refresh for an instant snapshot.
It is a separate SleekView page inside WordPress that you can pin to the admin menu or embed on the frontend with a shortcode for team displays. The Tawk.to dashboard remains the place to answer chats live, and the kanban gives you a queue view that lives alongside it.
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