Kommunicate blends generative-AI chatbots with human agent handover for live chat support, with conversations carrying a status, an assigned agent, a group, a channel, a user record, and bot-collected metadata. The Kommunicate dashboard surfaces conversations as a chronological list with filters by agent and channel, which is correct for agents but limited for cross-team queue visibility from WordPress.

SleekView Kanban authenticates with the Kommunicate API using your application ID and access token and pulls every conversation along with its current status, agent, group, channel, user name, subject, and last activity timestamp. It groups the records into columns by the conversation status field, so Open, Assigned, Resolved, and Closed each get a swimlane, and any Kommunicate metadata is available as a board filter for cross-channel workflows.

Dragging a card from one status to another writes the change through the Kommunicate API. Promoting Open to Assigned routes a bot-collected conversation to a human agent, marking Assigned as Resolved closes the human-handled work, and moving Resolved to Closed finalizes the lifecycle. Kommunicate bot workflows, routing rules, customer notification settings, and webhook integrations all continue to fire because SleekView calls the same endpoints the Kommunicate app uses internally.

Kommunicate blends generative-AI chatbots with human agent handover, with the bot doing the first round of qualification and a human picking up when the customer needs deeper help. That blend is a strength for teams trying to scale support without scaling headcount but makes queue shape harder to see because bot-collected leads and human-handled conversations share the same list in the default dashboard. A kanban view turns the conversation queue into a layout that exposes the handover shape.

Open is the bot-collected queue waiting on human pickup, Assigned is the active human work, Resolved is the agent-handled work awaiting closure, and Closed is the closed pile. The relative size of those columns answers questions no list view ever does at a glance, like whether bot scripts are escalating too aggressively and growing Open, or whether human agents are closing Resolved fast enough. Drag and drop matters because Kommunicate status changes drive bot workflows and reporting, and turning that change into a one-motion drag while keeping the API in the loop makes work feel correctly sized.