SleekView Kanban for Rocket.Chat
SleekView Kanban groups Rocket.Chat Omnichannel rooms by status into Queued, Open, On Hold, and Closed columns so agents drag a conversation across the board to change its state instead of opening each room from the Omnichannel sidebar one by one.
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Rocket.Chat Omnichannel rooms on a board
Rocket.Chat Omnichannel records each conversation as a room with a status or open indicator, an assigned agent, a department, and the visitor record. The native Omnichannel interface lists rooms in the left sidebar with badges, which works in the moment but does not give the team a board to drag from when many rooms are in flight at once.
SleekView Kanban reads the Omnichannel rooms table that Rocket.Chat exposes to WordPress and groups rooms by status. The board renders Queued, Open, On Hold, and Closed as columns, with cards carrying visitor name, last message preview, department, and assigned agent. Wait time on each card surfaces how long a Queued visitor has been waiting for an agent to take the room.
Drag a room from Queued onto an agent's lane in Open and Rocket.Chat reflects the assignment. Drag an Open room to On Hold while waiting on a customer answer. Drag closed rooms to the Closed column at end of shift. The native Omnichannel side panel still works, but the board gives the team a single screen for triage, escalation, and queue health at the same time.
Workflow
Rocket.Chat Omnichannel as a kanban board
Connect the Omnichannel rooms
Pick the status column
Choose what shows on each card
Enable drag and drop
Sample board
Sample Rocket.Chat Omnichannel board
Comparison
Rocket.Chat Omnichannel sidebar vs SleekView Kanban
Default Omnichannel sidebar
- Default Omnichannel sidebar lists rooms vertically with status hidden behind icons
- Moving a chat to On Hold requires opening the room and clicking the action menu
- Queue health across departments is hard to read at a glance from the sidebar
- Bulk closing or hand off across agents is room by room from the kebab menu
- Counts of Open versus On Hold versus Queued live in separate admin reports
SleekView Kanban
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Drag an Omnichannel room from
QueuedtoOpento assign and pick it up - Column counts reveal queue health per department in one shared screen
- Cards expose visitor, department, agent, last message, and wait time
- Filter the board by department or agent for focused triage during a shift
- On Hold becomes a real column, not a hidden flag inside a room menu
Features
What SleekView Kanban gives you for Rocket.Chat
Drag updates Omnichannel state
Moving a card between columns writes the new status to the Rocket.Chat Omnichannel room record. The same change shows up in the native Omnichannel sidebar and in any admin report reading those fields, with no syncing step or temporary local state to flush.
Department lanes
Filter the board by department so Sales sees only Sales rooms and Support sees only Support. Supervisors leave the filter off to spot a Queued spike that is hitting one department hard while another sits quiet, and rebalance by dragging across lanes.
Visible wait time in Queue
Every card in the Queued column shows minutes since the visitor connected. Agents pick the oldest queued conversation first, supervisors see if the queue is shrinking or growing, and SLA breaches stop hiding behind the default sidebar's unread badge count.
Audience
Where the Rocket.Chat board reshapes a shift
Omnichannel queue triage
A support team handles Rocket.Chat Omnichannel rooms. The board makes Queued rooms visible as a column with real wait times, so agents pick the oldest first instead of grabbing whatever just rang in their notification tray.
Department coverage
Sales, Support, and Enterprise share one Omnichannel workspace. The board filters per department so each team sees its own four columns, but a supervisor can switch to the full view to balance load across departments live.
On Hold management
Rooms waiting on a customer reply pile up in On Hold rather than mixing into Open. Supervisors scan that column for stalled threads and either reassign or close them out, which keeps the active Open lane focused on rooms that are really moving.
The bigger picture
Why Omnichannel feels different on a kanban board
Rocket.Chat Omnichannel is rich enough as a tool, but its native interface is a sidebar of rooms. A sidebar emphasises the latest unread message. It is excellent for actually replying to a conversation, but it is weak at communicating queue health.
A kanban board changes that. Queued is its own column with its own count. Open shows who is currently working.
On Hold makes the waiting list explicit instead of hiding it behind a status icon. Closed is the receipt of the day's work. The board does not replace the chat panel.
Agents still reply inside the native room. The board adds a layer above the chat that lets them, and their supervisor, see the queue as a queue. The other big win is the assignment gesture.
Dragging a Queued card onto an agent's lane is faster than opening the room, finding the agent picker, choosing the agent, and confirming. For busy Omnichannel deployments with multiple departments, that gesture compounds quickly across a shift. Add filters by department and by agent and the same board can serve a Support team, a Sales team, and a supervisor watching everything at once without anyone losing focus on their own work.
Questions
Common questions about SleekView Kanban for Rocket.Chat
Yes. Moving a card from Queued to Open or from Open to On Hold writes the corresponding status to the Omnichannel room record. The native Rocket.Chat sidebar and any admin report reading those fields reflect the new state, with no extra sync step required.
SleekView reads the distinct values from the room status column. Standard Omnichannel deployments expose Queued, Open, On Hold, and Closed. If your workspace adds extra statuses they appear as their own columns automatically, and any column can be hidden from the working board.
Yes. The Kanban view filters on any column on the room record. Filter by department for a Sales view, by agent for a personal lane, or combine the two. Supervisors leave the filter off to scan workspace wide load and reassign rooms by dragging cards across lanes.
The card calculates wait time from the Omnichannel queue timestamp on the room. The board refreshes on an interval, so the wait time advances live without anyone reloading. When an agent picks up the room, the wait time resets in line with the underlying Rocket.Chat metric.
The Closed column paginates, so only a small window loads at a time. Queued, Open, and On Hold stay quick even when Closed carries months of history. You can also restrict Closed to today or this week so the column always reflects current shift work.
Yes. Drags are optimistic and verified by a refresh cycle. If two agents move the same card within the same window, a soft conflict warning surfaces so the second move can be confirmed or reverted. The room status never silently lands in the wrong column without anyone seeing.
Yes. Any text or enum column on the room record can act as the kanban grouping. Teams often add Priority, Topic, or Lead Stage and group on that. The drag and drop writeback updates whichever column drives the current board layout.
Yes. Routing continues to push new rooms into the Queue and assign them as configured. The board reads the resulting state and lets supervisors override by dragging when needed. Manual writes and routing writes both target the same fields, so whichever runs last wins.
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