Yes, and the very first question is always which side the caller is on, because the entire intake flow branches from there. Landlords get questions about the property, tenant, rent owed, lease, and current notice status. Tenants get questions about the notice received, the property, the lease, and any habitability or retaliation claims. The system prompt is configured to not assume either side and to route to the correct attorney on your team for that side.

Configure city-specific content for rent control, rent stabilisation, just-cause eviction, and similar local ordinances. Cambridge has its own rules. San Francisco, Oakland, Los Angeles, Berkeley, and Santa Monica each have their own. New York City rent stabilisation is its own framework. The bot reads the jurisdiction from the property location and applies the right framing. For jurisdictions where your firm does not handle rent control specifically, the bot refers to a partner firm rather than booking.

Yes. The intake captures the notice type, the date received, and the deadline that creates. The system prompt knows that 14-day non-payment notices in Massachusetts have a cure right within the period and surfaces same-week consultation slots for tenants on that clock. Similarly for 30-day no-fault notices, summary-process hearing dates, and security-deposit 30-day return windows. The deadline drives the routing urgency.

Yes, for tenants. The intake captures the conditions (description, dates, photos available, notice to landlord, code violations cited), the landlord's response, and the current housing status. Habitability claims often run as defenses or counterclaims in eviction proceedings, so the intake also captures whether an eviction is already pending. The bot does not assess claim viability, which depends on actual conditions and the local habitability standard, but it captures the facts the attorney needs to assess.

Both sides. For tenants claiming improper withholding, the intake captures the deposit amount, the deductions claimed, the lease, and the move-out condition. For landlords defending deductions, the intake captures the lease, the deductions, the supporting documentation, and the tenant's claim. Some jurisdictions have specific itemisation and timing requirements that create automatic remedies if violated; the bot frames those at an educational level and routes to the attorney for the actual claim assessment.

Yes, if your firm covers it. Commercial L-T is different from residential because rent control and tenant-protective statutes generally do not apply, the leases are negotiated documents with their own remedies, and the disputes are often financial rather than possessory. Configure commercial as a separate practice subarea with the right intake (lease term, premises, default type, financial stakes) and the bot routes to the commercial attorney rather than the residential team.

Yes. Landlord clients drafting new leases or revising templates get routed to the transactional attorney with the right intake (property type, jurisdiction, target tenant profile, special provisions desired). Tenant clients reviewing a lease before signing get the review-and-redline service quoted (often flat fee) and a consult booked. The bot does not draft or review specific clauses in the chat, which would cross into legal advice; that happens in the engagement.

Retaliation defenses and fair-housing discrimination claims have specific statutory frameworks that the bot does not assess substantively. The intake captures the events (protected activity, adverse action, timing), but the legal analysis stays with the attorney. For housing discrimination specifically, the bot also surfaces the option of filing with HUD or the state fair-housing agency in parallel with private legal action, which is a procedural reality clients should know before the consultation.