Yes. Recipient and occasion taxonomies feed the prompt so suggestions stay relevant. A 30 EUR housewarming gift for cooks gets cookware-tagged and housewarming-tagged products, not whatever happened to be at that price point. The more granular the taxonomy — distinguishing cook from foodie, for instance — the sharper the matches.

Add gift-wrap to your published policy or product pages and the bot will reference them. Standard wrap, premium wrap, eco kraft, message cards — all surface accurately in chat with the right pricing. The bot will not invent a wrap option that does not exist in the cart, which prevents the awkward checkout where the chat promise and the actual options diverge.

Yes. Your shipping page is part of the knowledge base, so cutoffs stay accurate. Thursday 14:00 for express Saturday delivery, Tuesday 14:00 for standard Friday — the bot quotes from the same policy your support team uses. Regional zones get respected too, so a Hamburg shopper does not get quoted Munich timelines or vice versa.

Yes. Multibot lets corporate live on /corporate/ with its own prompt and conditions. The corporate bot asks quantity, deadline, and branding qualifying questions, then routes to a longer form. The retail bot on /shop/ stays focused on individual shoppers, and the two never bleed into each other because each has its own scope and display conditions.

Yes. Conversation logs surface buying ideas and stock gaps. Recurring requests for a price tier you under-stock or an occasion you under-tag show up before next season's buying. Logs filtered by date make weekly buying meetings sharper, and they also reveal which gift-wrap upgrades drive add-on revenue and which sit unused on the policy page.

Yours. SleekAI is bring-your-own-key for OpenAI, so cost and data stay with you. You can set monthly spending caps that align with peak gifting season — Q4 holiday volume is very different from a slow March — and swap models for cost-per-conversation savings on simpler questions. There is no SaaS layer between the shop and the model, which keeps governance clean.

Yes, when international policies are documented on your shipping page. Country-specific timelines, customs caveats, and which countries you ship to all get quoted from the same source. For shops that operate primarily domestically, the bot can be set to flag international as a follow-up rather than guessing at policies that change with carrier contracts.

Yes — that is its sweet spot. A shopper messaging at 11pm on a Thursday for a Saturday gift gets accurate Friday-arrival options, in-stock confirmations, and gift-wrap timing in one chat. The bot never overpromises shipping it cannot keep, and the resulting confidence is what converts the shopper instead of sending them to a competitor with a less helpful chat.