A warranty claim is the same six questions every time. When did you buy it, where, what is the serial, what failed, when did it fail, and can you send a photo. Your team types those out for the hundredth time while the customer waits two business days for a reply, and half the time the order is already in your store, sitting in wp_wc_orders, waiting to be looked up.

SleekAI turns that intake into a five minute chat. The bot reads order date from wp_wc_orders, the product warranty length from a postmeta key like _warranty_months, and any existing claims from your RMA custom table. It checks coverage on the spot, asks for the defect description and photo, and writes the claim back to your database or an email queue. The customer leaves with a claim number, not a ticket.

Generic bots cannot do this. They have no order history, no coverage rules, no upload handling, and no idea what your warranty terms say. They will cheerfully tell a customer they are covered when they are six months out of warranty, and you will pay for that mistake. SleekAI grounds every answer in your actual product and order data, so the bot will not promise what your policy does not.

Warranty intake is the most repeatable interaction in your support inbox. The questions never change, the data lives in your store, and the customer is usually frustrated about a broken product. Asking them to fill out a form, wait two days, then answer the same questions a human could have looked up themselves is the opposite of service.

It signals that nobody is paying attention. A chatbot that reads order and warranty data directly fixes that gap. It confirms coverage in the first reply, captures the defect description and proof in the same session, and produces a structured record your team can act on.

The customer gets a claim number in five minutes instead of forty eight hours. Your agents stop typing the same intake questions and focus on the cases that actually need judgment, like edge of policy claims or fraud signals. The savings stack up fast.

A store running a hundred claims a month with twenty minute average handle time recovers about thirty hours of agent time when the bot handles the routine eighty percent. Customers who file in chat also leave more accurate descriptions because they answer one question at a time instead of staring at a blank form. That means fewer follow up emails, faster part dispatch, and warranty cost stays predictable instead of growing with support headcount.