The bot is configured to recognize suicidal ideation, self-harm language, child-safety concerns, domestic-violence emergencies, and immediate food-or-shelter requests, and to immediately route to 988 (Suicide and Crisis Lifeline, also Veterans press 1), Childhelp National Child Abuse Hotline 1-800-422-4453, National Domestic Violence Hotline 1-800-799-7233, and 211 for resource navigation. The bot never invents crisis numbers and never attempts triage. It always offers 911 for immediate physical-safety emergencies.

No. SleekAI declines eligibility determinations and consistently points visitors to the official screening tool and to the application itself, which is the only authoritative answer. The bot states published income tiers, household-size brackets, and deduction categories so visitors know roughly what to expect, but it does not make a qualifying call based on what the visitor describes. The reason is that eligibility depends on documents and verifications a caseworker reviews; the bot has not seen those.

By default the bot answers general timeline questions (7-30 days for SNAP, expedited rules for households with very low income) from your published page and points to the state portal for personalized status. If your office runs a status-lookup API the bot can read via tool calls, that can be wired up, but most social services agencies prefer to keep personalized lookups inside the secure portal where authentication is handled.

Yes, and this is one of the highest-value capabilities for social services. The underlying LLMs handle Spanish, Vietnamese, Tagalog, Mandarin, Haitian Creole, Arabic, Somali, Hmong, Khmer, and many other languages natively. Multibot scopes language-specific bots to translated URLs so clients get program information and crisis routing in their language. The crisis routing is consistent across languages so a Spanish-speaking caller in crisis gets the same 988 routing as an English-speaking caller.

Conversations log to your WordPress database with model name, token usage, page URL, and history. There is no Sleek-hosted log. Retention is configurable; many agencies set short retention windows (30-90 days) given the sensitivity of the content. Hosting and database security follow the agency's existing policy. For HIPAA-adjacent program work (Medicaid intake), confirm BAAs with your API provider and align retention with state Medicaid privacy rules.

Yes. The bot reads all program pages on the site, so a visitor asking about SNAP and LIHEAP in the same conversation gets answers for both. Many social services clients are eligible for multiple programs, and the bot can list combinations (SNAP plus LIHEAP plus childcare subsidy) the office runs together, with the unified application process if the state uses one. It does not characterize which program is "best" for the visitor; that conversation belongs with a caseworker.

Yes. Program pages for Medicare, Medicaid for older adults and people with disabilities, LIHEAP, and SSI-linked benefits are read at request time. The bot states age-65+ rules, disability-determination criteria from the published page, and the office's specific outreach programs (Meals on Wheels, transportation assistance) where they exist. It does not make disability determinations; those are handled through SSA and state Medicaid eligibility units.

Yes. Multibot scopes per office, which matters for multi-county social services agencies where the program rules are the same but the office hours, intake-appointment systems, and outreach partners differ. The bot embedded on each office's location page focuses on that office's hours, appointments, and partners, while program-level details (SNAP rules, Medicaid tiers) are consistent across the agency's bots.