LiveAgent's WordPress integration covers two surfaces. The chat-button embed sits as a snippet in wp_options. Form-to-ticket mappings live in wp_postmeta on each form, with department ID, priority, and ticket type stored against the form post. The plugin admin handles each form in isolation; there's no roll-up of routing or summary of the install footprint.

SleekView Charts aggregates the form mappings across all forms and turns them into a routing dashboard. A number card counts total active form-to-LiveAgent mappings. A donut splits mappings by destination department so reorganization impact becomes immediately visible. A bar of mappings by priority shows whether the network is routing too much to Urgent. An area chart of mappings by last-submission timestamp surfaces dead intakes (forms that haven't submitted in months).

The most valuable surface is the orphaned-department chart: forms whose destination department was deleted in LiveAgent. Those rows post to a dead ID, the submission completes successfully on the form side, and the ticket silently never arrives. SleekView Charts surfaces orphaned mappings as their own wedge so support managers fix routing before users notice.

Support teams reorganize on a cadence faster than form configuration tends to keep up. New departments appear when a product launches; old departments archive when a product sunsets. LiveAgent handles those transitions on its side, but the WordPress-side form mappings keep pointing at the IDs they were configured with, regardless of whether those IDs still exist.

The failure mode is silent and disturbing: the form submits successfully, the user sees the success message, and the ticket never arrives at the support team. By the time somebody asks 'where did that request go', weeks may have passed. SleekView Charts puts a routing audit on one screen.

The department donut shows which departments are receiving which forms. The orphaned wedge calls out broken routes. The priority bar reveals escalation drift.

The last-submission area surfaces dead intakes. None of these are accessible from the default LiveAgent plugin admin, but all of them are derivable from the postmeta the plugin already writes. The audit is fast.

The fix is one inline edit. The slow leak of broken routing stops being silent.