Identity verification is mandatory before any resend. The default flow sends a 6-digit code to the email on file and waits for the user to enter it. For higher-stakes events, layer on order-number confirmation or phone-based OTP. The bot refuses to resend if verification fails, and all attempts are logged with IP and timestamp.

Yes. WooTickets, FooEvents, and TicketTailor for WP all expose a resend admin action you can wrap in a REST endpoint. The bot calls the endpoint via Tool Use once identity is verified. The same ticket email and PDF the customer originally got gets re-dispatched, so there's no parallel template to maintain.

Event Espresso has a resend confirmation feature accessible from the admin. Wrap it in a REST endpoint and the bot calls it after identity verification. SleekAI reads wp_esp_registration to confirm the order exists and is paid before triggering. Cancelled or refunded registrations are refused with a polite explanation.

Yes. Set a per-IP and per-email cap (default: 3 resend attempts per email per hour) and the bot refuses past the limit. SleekAI's rate-limiting layer logs and throttles independently of the model layer, so heavy abuse traffic doesn't blow your API budget. Escalation to human review can be triggered after N failed attempts.

Orders with multiple attendees (guest passes, group bookings, family tickets) are read fully. The bot can resend to the primary contact only, to each attendee's individual email, or to a specified subset. Plugin policy varies: WooTickets typically emails the primary purchaser by default, while Event Espresso can email each attendee individually.

SleekAI is a one-time WordPress plugin license. You bring your own OpenAI, Anthropic, Google, or OpenRouter API key. A resend conversation runs a fraction of a cent in API costs. Compared with the support cost of every email reply (the typical industry estimate is several dollars per ticket), the ROI math is straightforward.

Resends are the easy case. Exchanges (Standard to VIP, change date) usually involve payment and refund logic that benefits from human review. The bot can collect the request, verify identity, and hand off to the support queue with all context pre-attached, so the human reply is faster even when full automation isn't safe.

Yes. Every resend writes a record (order ID, attendee email, timestamp, source IP, conversation ID) to a custom log table or to the order's notes. Conversation logs in SleekAI keep the full chat for replay. Compliance audits can confirm exactly when and to whom each ticket was re-dispatched.