Yes. The SLA add-on stores rules and remaining time across wp_wpsc_sla_* tables. SleekView reads them and surfaces remaining time as a sortable column. Sort ascending with status=open to get a breached-first queue you can hand a supervisor every morning.

Yes for the common types text, dropdown, number, checkbox. SleekView reads wp_wpsc_cf_* value tables and writes through the SupportCandy API so conditional logic and validation continue to apply. Complex types (file uploads, repeaters) edit from the ticket detail screen and surface as read-only columns.

Agent groups are enforced by SupportCandy's capability layer. SleekView honors those caps row-by-row, so supervisors see their group's queue, agents see their own, and admins see everything. Save the view once and the visibility rules apply per-user when each person loads it.

Yes. Workflows fire on SupportCandy events (ticket created, status changed, agent assigned, custom-field updated) regardless of which UI made the change. SleekView's inline edits route through the same data layer, so notifications, automations, and audit logs continue to behave normally.

The Reports add-on aggregates from the same wpsc_ tables. SleekView doesn't replace Reports but lets you build the underlying triage queues that feed cleaner reports: tickets with missing severity, tickets stuck in a workflow stage too long, or tickets escalated past their SLA category.

Most Pro installs run v3 exclusively. If you've kept v2 data in the legacy CPT, SleekView reads both schemas and exposes them as separate sources so you can migrate triage workflows to v3 at your own pace without losing visibility into the older data.

Internal notes are stored in wp_wpsc_ticket_thread with a private flag. SleekView filters them out of customer-facing columns by default but lets you opt into a private-notes count column for admin views. That makes it easy to spot tickets where internal collaboration is happening.

Yes. Any saved view exports with current columns, filters, and sort order. There's no separate export add-on to buy. Useful for monthly SLA reporting, sharing a snapshot outside WordPress, or pulling a backlog into a spreadsheet for an offsite review.