Calm, condolence-first, no urgency, no upsell patterns. The system prompt is explicitly written to mirror the tone a compassionate phone call would carry. Every conversation opens with acknowledgement of the loss and reassurance that there is no rush. The bot avoids retail language entirely: no 'service tiers', no 'starting at' price hooks, no booking urgency. If a family seems overwhelmed, the bot offers to slow down and asks what would be most helpful next rather than pushing through a script.

Yes. Communal means multiple pets cremated together with no ashes returned. Partitioned means multiple pets cremated in separated sections of the chamber with the family's pet's ashes returned, typically in a simple urn. Private means an individual chamber with the family's pet's ashes returned, usually with the option for a witnessed cremation. The bot states these definitions plainly with your real pricing and return timelines, and does not push toward the more expensive option.

Yes, within your published availability. Most pet cremation services that offer home pickup run extended hours including evenings and weekends because losses happen at all times. The bot quotes available windows from your scheduling system, captures the address and a good time, and confirms the driver will arrive in an unmarked vehicle with a soft carrier. The family chooses the window that works for them rather than fitting into a tight slot.

If the pet passed at a veterinary clinic, many families want to know how their pet gets from the clinic to the cremation service and how identification is maintained through the chain. The bot explains your collection schedule from veterinary partners, the identification tag system (typically a numbered tag attached at the clinic that travels with the pet), and the timeline from collection to return of ashes. Clear chain of custody language matters here because families ask about it.

No. Urn options, paw print impressions, fur clippings, and memorial jewellery are offered only when the family asks or navigates to the memorials page. The system prompt explicitly blocks the bot from prompted upsells. If a family chooses partitioned or private cremation and wants only the standard urn included, the bot does not introduce premium urn options into the conversation. Memorial offerings live on a separate page that the family can visit on their own terms.

Conversation logs let staff review messages for tone, for misunderstandings about cremation options, and for moments where a family shared a specific memory or detail about their pet. Some services follow up personally with a hand-written sympathy card a few days after the cremation. The log surfaces the pet's name, any details the family shared during the chat, and the staff member who handled pickup so the follow-up note feels personal rather than templated.

Yours. SleekAI is bring-your-own-key with OpenAI, Anthropic, Google, or OpenRouter. For grief-context conversations many services prefer a more capable model (Claude Sonnet, GPT-4o) because nuance and tone matter. Typical monthly model cost runs $10 to $30 in actual API usage. Sleek charges no per-message markup. The model bills your account directly, which also means the conversation data is governed by your chosen provider's data policy rather than passing through a Sleek intermediary.

Yes. Display conditions support URL pattern, post type, and taxonomy term targeting, so the bot can be limited to the home pickup page, the options explainer, the memorials page, and the contact page. It would be inappropriate to have a grief-context bot on a corporate careers page or a general retail page, and the condition system handles that cleanly without code. The bot only loads where it belongs.