No, and it must not. Reverse mortgages are a regulated product where recommending them to the wrong person is exactly the failure mode the FTC and state regulators watch for. The system prompt explicitly forbids recommendations, rate quotes, and projected loan proceeds. The bot can describe how HECMs work and route every recommendation question to a state-licensed LO. Compliance should review the exact prompt language before launch.

Yes. The bot explains that FHA-approved HECM counseling is required before the application can move forward, and it surfaces the HUD-published counselor list (or your page that mirrors it) when asked. It frames counseling as a protection, not a hurdle, which is how the regulator-aligned brokers describe it. The LO confirms which counselor the borrower used during the application.

Carefully. The bot explains the 2014-and-after rules at a general level: an eligible non-borrowing spouse can typically remain in the home after the borrower's death if certain conditions are met (occupancy, property taxes and insurance current, ongoing eligibility certification). It frames this as 'a careful conversation to have with your LO and counselor', because the protections depend on whether the spouse was correctly identified at origination, which is exactly the kind of detail a chatbot should not assume.

It explains the general options: heirs can pay off the balance and keep the house, sell the home and keep remaining equity, or sign a deed in lieu of foreclosure. The non-recourse feature means heirs are not personally liable beyond the home's value. The bot frames this clearly and routes specific situations (probate, multiple heirs, partial payoff intent) to the LO, since those are fact-dependent and require professional handling.

This is the most common initial conversation. The bot captures the relationship early ('researching for yourself or for a parent?'), adjusts framing accordingly, and ensures the next-step booking can include the parent. It does not pretend to be a substitute for the borrower talking to the LO and counselor directly, since the borrower is the one who must complete counseling and sign the application.

Yes. Every transcript stores in WordPress with timestamp, page URL, model name, and token count. CSV export is available for examiner requests. Most reverse brokers archive transcripts on a recurring webhook into their compliance system, since regulator scrutiny on this product is higher than on most. The data never leaves your hosting except to call your own API key, which simplifies the privacy and data-protection picture.

Claude Sonnet and GPT-4o both follow strict 'no recommendations' system prompts reliably and produce the calm, unhurried tone this audience expects. Smaller or older models drift into upselling phrasing under pressure, which is exactly the wrong shape for a reverse mortgage conversation. Bring your own key for OpenAI, Anthropic, Google, or OpenRouter and pick the model that matches your risk tolerance and budget.

Yes. HECM for Purchase is a meaningfully different product (buying a new primary residence with a reverse mortgage), and many brokers run a separate page and bot for it. Multibot and 28+ display conditions let you point a HECM-for-Purchase bot at /hecm-for-purchase with its own prompt and knowledge sources. Keeping the prompts tight per product is the practical way to avoid a single prompt drifting across product lines.