Yes. SleekAI reads your WooCommerce shipping zone configuration along with the policy page, so the zone-to-method-to-price mapping flows naturally into the prompt. For sites using a more complex setup (table-rate shipping, third-party plugins), the data-source wizard maps whatever shape your config exposes, and the bot quotes from the live config rather than a static copy.

Yes. WooCommerce shipping classes, ACF flags for oversized or hazmat, and custom taxonomies for region restrictions all flow into context as product metadata. A hoodie quoted at standard rates and a hazmat product quoted under restricted methods can both be answered correctly in the same conversation, without forcing the customer to read the small print on each product page.

Yes, if encoded in the policy. Cutoff times can live in the policy body, in an ACF field on each shipping method, or in the system prompt as plain text. The bot reasons about today's day-of-week and the method's cutoff to answer 'can I get this by Friday' realistically. Weekend and holiday rules are handled the same way, by encoding them in the policy text.

Yes for the static policy answer (zones, methods, price ranges, transit times). For live carrier rates with weight and dimensions, the bot can hand off to your existing carrier-rates plugin, or escalate with cart context to support for a manual quote on outlier destinations. The policy answer covers most queries; the manual path catches the edge cases.

If your policy encodes which countries are duty-paid versus duty-on-delivery, the bot answers from that table. For complex multi-country setups, link the bot to a per-country page (an ACF field on a country taxonomy), so the answer 'what about duties to Australia' is specific instead of generic. Conversation logs surface which countries drive the most duty questions, useful signal for ops.

Yes. If your free-shipping threshold lives in the policy (or the WooCommerce settings the bot has access to), it can answer 'do I qualify for free shipping' from the cart total or the customer's stated order amount. For threshold-by-zone setups, the bot reads each zone's threshold and applies the right one based on the destination the customer mentioned.

SleekAI is a one-time WordPress plugin license, not a per-conversation SaaS subscription. You bring your own OpenAI, Anthropic, Google, or OpenRouter API key, so you pay the provider directly at standard API rates. There is no token markup, no resolved-conversation fee, and no monthly seat cap, even during a holiday shipping spike when chat volume triples.

The bot reads the policy page and WooCommerce config on every request, so any edit is reflected on the next reply. No fine-tune retraining, no scheduled re-index. For seasonal cutoffs (holiday last-order dates), update the policy text once and the bot's answers shift the same day, which is the single most valuable property of the system during peak periods.