Yes, if you store bed availability as a number on a page or in a custom field, or if you sync it from a partner HMIS system into a WordPress field. SleekAI reads that field directly through the data-source wizard and reports the current count or routes to a referral list when full. The shelter coordinator updates the number, and every conversation reflects the new count immediately, with no retraining or redeployment required on the chatbot side.

The system prompt is configured for dignity-first responses. A guest who describes a crisis is given the intake hours and door immediately, plus 211 for a county-wide bed list. If suicidal ideation or domestic violence comes up, the bot routes to 988 for the Suicide and Crisis Lifeline and 1-800-799-7233 for the National Domestic Violence Hotline, with the shelter's intake desk as a parallel option. The bot never tries to assess or counsel; it routes to people who can.

Yes, and this is one of the most important configurations. The system prompt hard-codes that the bot may never ask a guest about income, housing history, family makeup, immigration status, or sobriety. It reproduces the no-questions-asked line whenever a guest hesitates. Display conditions can also keep the widget off any page where the wrong tone could cause harm, such as case-management portals or transitional housing program pages.

It cannot process payments directly, but it can answer questions about gift levels, recurring options, in-kind donation rules, and tax deductibility, then link to your existing donation form with the right amount and frequency preselected. The bot stays out of the payment flow, which is what your donation processor handles. Most shelters use SleekAI as the conversational layer in front of GiveWP, Donorbox, or Classy.

Yes. The partner shelter list is editable through a standard WordPress page so the case team can adjust it the moment a partner site changes status. 211 is hard-coded into the system prompt as the always-on county-wide referral. When beds are full, the bot offers both immediately rather than leading a guest to a closed door. Most shelters pair the chatbot with three or four partner sites and the 211 line, and the bot routes accordingly.

SleekAI is sold as a standalone plugin or as part of the All Access Pass. If you are a registered 501(c)(3) shelter, email us with proof of status and we will work something out. The API cost is paid directly to OpenAI, Anthropic, Google, or OpenRouter on your own key, so there is no per-message markup from us either way. Most shelters spend $10 to $40 a month in actual API usage, with a predictable winter-season uptick.

Inside your WordPress database. Nothing is shared with Sleek or any third party beyond the API calls your key authorizes. You decide retention, you decide who can see logs, and you can purge old conversations on a schedule. Most shelters set a short retention because guest conversations are sensitive: a 7-day rolling window is common, with aggregated weekly counts kept longer for program reporting. Each log records the model name, token usage, and page URL.

Yes. Display conditions let you hide the chatbot on transitional-housing portals, recovery program pages, or memorial pages where the donation- and volunteer-pitch tone would be wrong. The conditions cover URL, post type, page template, user role, device, and time of day. Most shelters scope the bot to the public-facing intake, donate, and volunteer pages, and hide it on internal portals and adjacent program pages.