SleekView Kanban for Tidio across the team
SleekView reads the Tidio tables directly, groups each conversation by its current status, and lets the team drag cards across Open, Pending, Snoozed, Solved so the underlying record updates as soon as the column changes.
♾️ Lifetime License available
Why Tidio fits a kanban view across the team
Tidio writes each conversation to wp_tidio_conversations with metadata in wp_tidio_visitors. Each row has an ID, a created timestamp, a customer, a channel tag, an assigned agent, and the message body rendered in the inbox. The default Tidio screen is a paginated inbox, fine for browsing and weak when a Tidio support lead needs to know which conversations are still open across the team today across every channel the inbox handles.
SleekView Kanban reads the same wp_tidio_conversations rows the Tidio inbox queries. Pick the status field as the grouping column and every entry becomes a card under Open, Pending, Snoozed, Solved. Card fronts show the customer, the channel, the assigned agent, the last message snippet, and the wait time so the support lead can prioritize work from one board without exporting a CSV.
Dragging a card writes the new status back to the Tidio ticket record. A move from Pending to Snoozed flips the status and timestamps the action. The plugin's auto-responders, SLA timers, and macros keep running, so a manual move never silences a fresh inbound that lands in the same minute as a triage action by the agent.
Workflow
From the Tidio inbox to a live support board
Connect Tidio as a source
Pick the status column
Choose card front fields
Enable drag-and-drop writeback
Sample board
Sample Tidio support triage board
Comparison
Default Tidio inbox vs SleekView Kanban
Default Tidio inbox view
- Long sortable inbox of conversations with no triage queue for open work
- Channel filter reloads the page and loses the agent filter just set today
- No visual sense of which conversations are active versus already closed work
- Marking a conversation resolved needs the per-row context menu and dialog box
- Coordinating a busy shift needs admin rights and Tidio training cycle
SleekView Kanban
-
Reads directly from
wp_tidio_conversationsandwp_tidio_visitors - Drag a card to Solved and the Tidio status writes atomically
- Cards show customer, channel, agent, last message, and wait time
- Column counts update live so a backlog of unread surfaces instantly
-
Per-role caps tie writeback to
manage_optionsfor the team
Features
What SleekView Kanban gives you for Tidio
Native Tidio model
Every column maps to a real status stored in the Tidio ticket record. Auto-responders, SLA timers, and macros keep firing for new conversations, so a manual triage move never silences a fresh inbound that arrives during the same m
Drag-and-drop with trail
Each move writes a status change into the Tidio ticket record naming the agent who dragged it, the source column, the destination column, and the timestamp. If a lead pushes a card back from Solved to Pending, the chain stays visi
Saved board views per shift
Filter to high priority for the lead agent, billing only for the billing agent, and waiting cards older than twenty-four hours for the support lead. Each saved view becomes a shareable URL that opens the right board for each shift
Audience
Where a Tidio kanban changes daily support work
Morning shift triage
Support leads scope the board to the overnight queue, drag urgent conversations into Pending, and confirm Snoozed only when an agent has owned and replied. The next shift starts with a board showing w
SLA breach response
On-call agents pull cards older than the SLA target, watch related conversations land in Open, and coordinate on the same board instead of a Slack thread that loses context after the incident closes.
Agent load balancing
Team leads scope to one agent's queue, see how many conversations are open versus waiting, and reassign work so no agent ends the shift with twice the open count of the rest of the team this week.
The bigger picture
Why this view matters for Tidio reply work
Tidio captures every inbound, which is exactly what makes the default inbox hard to use across a support team. The sortable list is great when an agent knows what they want and almost useless when a Tidio support lead needs to coordinate a shift across conversations that all need a documented reply. Most teams export a CSV, drop it into a sheet, and tag conversations by hand.
The sheet drifts within hours. New conversations keep landing in Tidio without a tag, the sheet records resolutions that nobody copies back, and by end of day the two views disagree on what is still open. A kanban view that reads and writes the same Tidio ticket record as the inbox keeps the team and the source of truth aligned.
Open surfaces immediately. Pending cards stay visible across shifts. Snoozed conversations carry a documented reply and a named agent, all without leaving WordPress.
Questions
Common questions about SleekView Kanban for Tidio
Live. SleekView queries the same wp_tidio_conversations and wp_tidio_visitors tables the Tidio inbox reads. Filters apply at the SQL level, so a board scoped to today reflects conversations that landed today, not a snapshot exported earlier today by an agent.
No. SleekView writes the new status into the Tidio ticket record. Auto-responders, SLA timers, and macros keep operating on the original record, so a card move never replays a notification, never suppresses one, and never alters macros already sent.
Yes. The channel field on every Tidio row tags conversations with their originating channel. SleekView exposes that field as a filter and a board grouping option, so a manager can scope to one channel or split each channel into its own board.
Yes. Every move runs through current_user_can('edit_others_posts') and the Tidio agent capability before any record write. A subscriber account can drag for personal sorting but the change does not persist, with a toast notification explaining the reject.
Filters are applied at the database query level rather than in JavaScript. A typical board scopes to today, to one channel, or to active states only, so the rendered card count stays under a thousand. Older records remain queryable in archive views without slowing the live board.
Yes. The last message lives on wp_tidio_conversations and wait time is derived from the timestamps in wp_tidio_visitors. SleekView exposes both as card fields, so an agent can spot urgent waits across high priority conversations and pick them up without clicking through to each detail page.
Yes. Premium features add rules, automations, and macros. SleekView reads the same record fields, so premium features like auto-tagging, SLA escalation, and bulk macros continue to fire on conversations while the board reflects status changes from every channel in real time.
Yes. Every drag writes a status change entry into the Tidio ticket record naming the agent, source column, destination column, and timestamp. The entry uses the Tidio metadata API so audits, exports, and downstream automations read the trail without a separate event log.
Pricing
More than 1000+
happy customers
Explore our flexible licensing options tailored to your needs. Upgrade your license anytime to access more features, or opt for a lifetime license for ongoing value, including lifetime updates and lifetime support. Our hassle-free upgrade process ensures that our platform can grow with you, starting from whichever plan you choose.
Lifetime ♾️
Most popular
EUR
once
- Unlimited websites
- Lifetime updates
- Lifetime support
...or get the Bundle Deal
and save €250 🎁
The Bundle (unlimited sites)
Pay once, own it forever
Elevate your WordPress site with our exclusive plugin bundle that includes all of our premium plugins in one package. Enjoy lifetime updates and lifetime support. Save significantly compared to buying plugins individually.
What’s included
-
SleekAI
-
SleekByte
-
SleekMotion
-
SleekPixel
-
SleekRank
-
SleekView
€749
Continue to checkout